S01-E19-The Human Side of Transformation: Mark Humphries on Listening, Culture, and Trust
Bytes of Experience : CIOs UnpluggedShow Notes
Bo Wandschneider and Dana Sanderson sit down with Mark Humphries, the new CIO at the University of Alberta, to explore leadership during major institutional change. They cover governance models, project initiation, consolidation into university-wide services, and the practical challenges of app rationalization and infrastructure at scale.
Mark draws on his experience at multiple universities and the Royal College of Physicians to emphasize the human side of IT: building relationships, earning trust, listening first, and shaping culture to enable sustainable transformation.
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Season two of Bytes of Experience kicks off with a quick preview of what’s ahead. After a summer pause, Bo and Dana return energized and ready to dive into another year of honest, thoughtful conversations about leadership, technology, governance, and the realities facing higher education today.
Bo and Dana wrap up Season 1 by reflecting on the themes that defined their conversations — trust, culture, crisis leadership, governance, and the deeply human side of IT. They share what surprised them, what they learned, and why their guests’ honesty and vulnerability made the season so special. A warm, grateful look back at the people and stories that shaped their first year — and a hint of what’s coming in Season 2.
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