Show Notes
Learn more about NetSuite Advanced Customer Support (ACS) here: https://bit.ly/3AcJggl
Guest host Mike Stiles sits down with Delgado Stone, an industry leader in natural stone products. He is joined by Delgado Stone CEO, Mike Wolfe. They kick off the podcast with a discussion on Delgado Stone as a company (1:15). They discuss Delgado Stone's use of Accumatica and what spurred them to switch from that to NetSuite's more robust ERP system (5:44). Mike Wolfe delves into the criteria he had while looking for a new ERP and how NetSuite ticked those boxes (9:02). They describe their experience with the NetSuite implementation process (16:58). Mike Wolfe then explains the company's use of NetSuite Advanced Customer Support (ACS) and Learning Cloud Support (LCS) and how that direct support from NetSuite helped them get the most out of their solution (20:30). Both then talk about how NetSuite has empowered Delgado's finance team to actually have time to analyze the numbers, not just report on them (27:39). Lastly, they wrap up the podcast with a discussion on how NetSuite is helping them move forward from an efficiency and automation standpoint (34:28).
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