Courtney McNamee on Modernizing Revenue Cycle and Improving the Patient Financial Experience
Becker’s Healthcare PodcastSummary
Hospital and health system leaders face significant challenges, including market consolidation, reimbursement pressures, and workforce issues. The 14th annual CEO CFO Roundtable aims to address these concerns by gathering over 1,500 executives and nearly 400 speakers to help leaders refine their strategies for the coming year. This event emphasizes practical solutions to real-world problems in healthcare management.
Courtney McNamee, director of revenue cycle and reimbursement at Altru Health System, discusses her role in connecting patient care with financial outcomes. With 12 years of experience, she oversees various aspects of the revenue cycle, ensuring that care delivery aligns with reimbursement processes. McNamee highlights the importance of understanding the patient experience and the financial implications of healthcare decisions, advocating for a proactive approach to revenue cycle management that prioritizes patient needs.
As reimbursement trends evolve, McNamee notes that healthcare organizations are under increasing pressure to manage costs while maintaining quality care. She emphasizes the need for better communication with patients regarding their financial responsibilities and the importance of developing strong relationships with payers. Additionally, McNamee expresses excitement about leveraging technology and automation to streamline processes and improve patient support, all while ensuring that compassion remains at the forefront of healthcare delivery.
Show Notes
In this episode, Courtney McNamee, Director, Revenue Cycle and Reimbursement, Altru Health System, discusses building a more proactive, patient-centered and data-driven revenue cycle while responding to payer pressure, reimbursement changes and the growing role of AI and automation. She also shares how Altru is preparing for thoughtful growth across rural communities and strengthening the patient financial experience.
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