011: Care Flows Forward: How Supporting Your Team Elevates Patient Care in Vet Med

Mistakes and unexpected outcomes are an unavoidable part of doing complex medical work. But what happens after something goes wrong can have a powerful impact on the people involved—and the culture around them. In this episode of The Veterinary Culture Lab, Andi and Josh explore research on debriefing after adverse medical events in veterinary practice. The findings suggest that simply having a debrief isn’t enough. How those conversations happen matters, with higher-quality debriefing associ...

In this episode of The Veterinary Culture Lab, Andi and Josh explore what happens when the veterinary career you worked so hard to build doesn’t quite look like the one you imagined. Grounded in recent research exploring the experiences of newly credentialed veterinary technicians, this conversation examines the gap between the expectations people carry into the profession and the realities they encounter once they get there. From feeling simultaneously overworked and underutilized to navigat...

In this episode of The Veterinary Culture Lab, Andi and Josh dig into something veterinary leaders hear all the time: people need more feedback. But what if the real issue isn’t how much feedback we give—but how nourishing that feedback actually is? Grounded in research exploring strengths-based feedback, work engagement, and job crafting, this conversation looks at what happens when feedback goes beyond “good job” or “here’s what you need to fix.” The research suggests that when people recei...

In this episode of The Veterinary Culture Lab, Andi and Josh explore a surprising question: what if the goal of wellbeing isn’t to eliminate adversity—but to help people navigate it well? Grounded in research examining how cumulative lifetime adversity influences our response to future stress, this conversation explores an unexpected finding: people who had experienced moderate adversity showed more resilient responses to new stressors than those who had experienced either very little or very...

In this episode of The Veterinary Culture Lab, Andi and Josh explore one of the most inevitable—and emotionally charged—parts of veterinary medicine: mistakes. Grounded in research on error management culture, psychological capital, job satisfaction, and wellbeing, this conversation examines why the way a team responds to mistakes may be just as important as the mistakes themselves. Rather than asking how to eliminate every error, the research encourages a different question: What kind of cul...