"Civility Saves Lives: Chris Turner on Respect, Teams, and Safer Healthcare"
Leading with Hearts and MindsShow Notes
In this episode of Leading with Hearts and Minds, we speak with Dr. Chris Turner, Emergency Medicine Consultant and co-founder of Civility Saves Lives.
Chris shares how repeated experiences in governance made him realise that patient safety is not only about protocols and checklists, but also about how we treat each other. He explains how incivility hijacks the brain, reduces performance, and can ultimately put lives at risk.
From a small talk in Redditch to a TEDx talk viewed by over half a million people, Civility Saves Lives has evolved into a global movement. Chris discusses the science behind civility, the role of apology and humility in leadership, and practical ways to address uncivil behaviour with compassion rather than blame.
This is an important reminder that civility is not a nice-to-have in healthcare; it is essential for safe and effective teams.
Learn more at www.civilitysaveslives.com
More from Leading with Hearts and Minds
To date, the NCLC podcast series Leading with Hearts and Minds has given listeners worldwide the chance to hear personal and professional leadership experiences from people working in healthcare and other sectors.
Our Lady of Lourdes Hospital in Drogheda became the second hospital in Ireland to achieve Pathway to Excellence — the international accreditation recognising nursing excellence, workplace culture, and shared decision-making.
St James's Hospital became the first hospital in Ireland to achieve Pathway to Excellence — an international accreditation from the American Nurses Credentialing Centre that recognises a genuinely positive working environment for nurses.
Petrina Donnelly has spent thirty-three years in nursing, from a hospital ward in Craigavon to one of Ireland's new Regional Director of Nursing and Midwifery posts. Ask how she got there, and the answer is rarely a plan — it's a series of people who encouraged her to take the next step before she felt ready. She talks to Marie Kilduff about the mentors who shaped her, what it's actually like to lead a brand-new region with no map and no handover, her vision for a genuinely integrated health service, and how a senior leader keeps going without running herself down, with a returning contribution from her former colleague Paul Gallagher, recorded before his retirement.
What does it take to nurse someone whose privacy is gone, whose environment magnifies every symptom, and whose relationship with the health system has, until now, been broken or absent? Enda Kelly has spent more than three decades finding out.