Show Notes
In this episode of the Profitable NDIS Provider Podcast, Paul Bryan and Tania Gomez sit down with Faraz Khan (Vertex360) to unpack how NDIS providers—including small and new providers—can use the right tech stack to lift compliance, reduce admin, and protect thin margins. We cover when to adopt systems, avoiding “shiny tool” churn, onboarding & change management, and what auditors actually want to see.
Episode Highlights: 00:00 – Intro & why tech matters now (even for small providers) 02:05 – Is infrastructure only for large providers? Why starting early pays off 04:10 – The real reason system changes fail: training vs features 06:00 – Building for compliance first (CRM → rostering) & tailoring workflows 08:05 – Onboarding done right: structured sessions, unlimited training, account managers 09:30 – “Do I need a new system?” The audit-panic test & live compliance dashboards 11:05 – Roster smarter: groups, 1:1, geo-restrictions, signatures, in-app plans 13:15 – All-in-one vs patchwork: ditch PDFs, emails, and DocuSigns for one source of truth 15:00 – Pricing reality: thin margins vs pricey software; cost as a barrier to entry 16:10 – Change management: phasing adoption (start with rostering, then intake, etc.) 17:30 – What the Commission asks for now (beyond shift notes) & being audit-ready 19:10 – Final tips + how to reach Vertex360
Listen via: Podbean: https://profitablendisprovider.podbean.com/ Apple Podcast: https://apple.co/3UQI0cA Spotify: https://podcasters.spotify.com/pod/show/the-profitable-ndis YouTube: @ProfitableNDIS_ProviderPodcast
#NDIS #NDISProviders #NDISCompliance #NDISSoftware #Rostering #CareTech #AgedCare #AlliedHealth #DisabilitySupport #Australia
More from The Profitable NDIS Provider
What will the NDIS look like in 2027? Tania Gomez and Paul explore their predictions for the sector, including provider exits, registration requirements, funding reforms and industry consolidation. They discuss why collaboration, diversification, private-pay opportunities and strategic planning will be essential for providers navigating uncertainty. Discover how to think beyond traditional business models, build valuable networks and create more options for a sustainable future in the disability sector.
In this episode of the Profitable NDIS Provider Podcast, hosts Paul Bryan and Tania Gomez sit down with Shane Stewart, Principal Advisor on NDIS Home and Living at Resolv and former NDIA Director with a decade of internal agency experience.
Tune in for a practical discussion on how providers can break out of the cookie-cutter mold and build authentic connections through better marketing.