Within the Trenches

Within the Trenches Ep 660

Within the Trenches

Show Notes

Episode 660 features a panel discussion from a recent Public Safety Showcase virtual event covering AI Tech and mental health for 911 professionals. Sponsored by RapidSOS - Facebook | LinkedIn | X | Web Episode topics – The real impact of AI on dispatcher cognitive load and stress management

Why wellness apps often fall short for frontline public safety professionals

Balancing public perception and internal stigma about AI use in 911 centers

The critical role of vendor-agency collaboration in effective tech adoption

Big-picture ideas for the future of AI-driven wellness and support in emergency communications

If you have any comments or questions or would like to be a guest on the show, please email me at [email protected].

More from Within the Trenches

Oct 21, 2026

Episode 676 features Heidi, a supervisor and 911 professional with Anoka County 911 out of Minnesota. This episode is sponsored by RapidSOS - Facebook | LinkedIn | X | Web Episode topics – The impact of evolving technology, including AI and non-emergency call triage, on the dispatcher's role

Oct 13, 2026

Episode 675 features a solo episode update for big news on Camp Imagine Listening, wellness initiatives, and behind-the-scenes stories from recent travels. This episode is sponsored by RapidSOS - Facebook | LinkedIn | X | Web Vote for me for Top Host here - https://tophost.org/2026/ricardo-martinez-ii Episode topics – Recap of recent podcast episodes, travels, and speaking engagements

Oct 9, 2026

Episode 674 features Mariah, a 911 dispatcher out of the SW part of Indiana. Episode topics – How childhood experiences and early influences led to a career in public safety

Oct 6, 2026

A mother and her nine month old baby were trapped inside a burning apartment. On the other end of the phone was 911 dispatcher, Christina. As the fire moved through the apartment, Christina stayed on the line giving instructions, keeping the caller focused, and trying to be the calm voice she needed in a horrific situation. As the phone went silent, Christina could only hear fire. The call stayed with her long after her shift ended. Years later, she finally had the opportunity to speak with the woman whose voice she had never forgotten. What the caller told her brought the story full circle. This story comes from Christina's conversation on Within the Trenches Episode 673, where she shares her journey in 911, training the next generation of dispatchers, peer support, and the calls that stay with us. Within the Trenches - True stories from the 911 dispatchers who live them is a podcast based on the experience of being a 911 professional. Each episode will take you on a roller coaster of emotions. Subscribe for more stories from 911 heroes like Christina. #911dispatcher #firstresponders #WithinTheTrenches #IAM911 #podcast

Oct 2, 2026

Episode 673 features Christina, a peer support specialist, and 911 professional at Cary PD in NC. This episode is sponsored by RapidSOS - Facebook | LinkedIn | X | Web Episode topics – Christina's career path from detention officer to long-time 911 dispatcher and part-time firefighter

See all episodes →