Show Notes
Over the past few days, there has been controversy in the frequent-flyer community about the apparent extension of Silver and Gold status by BA to people who had done hardly any flying with the airline. Rob Burgess, founder of the Head for Points website, has been telling me more.
A spokesperson for IAG Loyalty, which runs the scheme for BA, said: "Due to a technical issue, some members (fewer than 1%) were incorrectly told they had retained their status, when they hadn’t earned it, or been entitled to it. Because of this, we’ll be contacting affected customers in the coming days to apologise and reinstate their correct tier.”
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