Making Complaints Count

Episode two | Bishop Dr Desmond Jaddoo MBE

Making Complaints Count

Show Notes

In the latest episode of Making Complaints Count, our Equality, Diversity and Inclusion Advisor Annie Wakefield is joined by Bishop Dr. Desmond Jadoo MBE, Chair and director of the Windrush National Organisation.

They discuss the Windrush Compensation scheme and: - our report which spotlighted common reasons people were wrongly denied compensation - his personal experiences with Windrush - the steps the Government should take in righting some of these wrongs - the role of advocacy organisations in supporting people seeking justice.

More from Making Complaints Count

Aug 19, 2026

An audio version of our Spotlight on accessible communication report.

Feb 24, 2026

Sadia Mir, member of our Public Engagement Advisory Group joins us on the latest episode of our podcast. The Group gives us feedback and ideas about how to make sure complainants get a high quality, empathetic and timely service from us.

Dec 1, 2025

We're joined by the Parliamentary and Health Service Ombudsman Paula Sussex in our latest episode of Making Complaints Count.

Sep 17, 2025

The theme for this year’s World Patient Safety Day is Safer Care for Every Newborn and Child. In our latest Making Complaints Count episode, we explore what this means for families and the NHS.

Jul 9, 2025

This week, we're joined by Paul from DEFRA, Gemma from University Hospital Birmingham and Tina from Natural England to discuss the Complaint Standards.

See all episodes →