Mail Unleashed with Rory Sutherland

Ep 19: Why Ian Gibbs says mail earns attention that lasts

Mail Unleashed with Rory Sutherland

Show Notes

Not every impression is equal. So, what makes mail different from a digital impression?

In this episode of Mail Unleashed, JICMAIL’s Director of Data Leadership, Ian Gibbs, joins Rory Sutherland to discuss why mail demands attention that lasts longer, gets revisited, and works harder to drive consumer action and results.

Together, they discuss: The 200 different ways that marketers measure campaign effectiveness Ian’s work with JICMAIL and the DMA Why mail delivers both short- and long-term marketing impact How mail plays to a different attention span than digital marketing

Plus, they explore why physical mail keeps working long after the first glance.

00:00 Intro 00:41 Welcome to Ian 02:00 Ian’s work with JICMAIL and the DMA: The metrics he uses to measure the effectiveness of physical mail 04:30 Short term vs long term marketing impact: why mail delivers on both as a super touchpoint within the multi-media mix 09:10 The price of attention: Mail can generate 140 seconds of consumer attention across 28 days 10:51 The importance of creativity, physicality and targeting in performance marketing 14:30 Mail’s positive impact within an integrated marketing strategy, helping to drive effectiveness for brands 17:10 The context of the home: why mail delivers where and when people need it most 18:45 How JICMAIL is helping brands see the benefits of mail in the media mix 22:13 Outro

Ian Gibbs is Director of Insight at the DMA and Director of Data Leadership and Learning at JICMAIL. With over 20 years’ experience in media and advertising measurement, he previously worked at Kantar and The Guardian. He also runs Data Stories Consulting, helping organisations harness effective measurement, research and insight.

Follow Ian. LinkedIn - https://www.linkedin.com/in/ian-gibbs-7b735619/

Follow Rory. LinkedIn - ⁠https://www.linkedin.com/in/rorysutherland/⁠ X - ⁠https://x.com/rorysutherland⁠

Watch the full episode. Website - ⁠https://www.marketreach.co.uk/mail-unleashed/nishma-patel-robb-the-glittersphere⁠ YouTube - ⁠https://youtu.be/KYfcEplYQtM⁠

Curious about the power of mail in your marketing mix? Follow us for fresh inspiration and real-world examples that show how mail delivers impressive business results. ⬇️

LinkedIn - ⁠https://www.linkedin.com/company/marketreach-from-royal-mail/⁠ X - ⁠https://x.com/MarketreachUK⁠ Facebook - ⁠https://www.facebook.com/p/Marketreach-100057126832884/⁠ TikTok - ⁠https://www.tiktok.com/@marketreachuk

More from Mail Unleashed with Rory Sutherland

Sep 3, 2026

In a world of endless scrolling and skippable content, what makes something worth holding onto?

Jul 8, 2026

What happens when Rory Sutherland is joined by Andrew Tindall (System1), Claire Sadler (British Heart Foundation) and Kate Mackie (EY) to discuss the future of marketing?

May 18, 2026

In a world where 75–80% of ad spend is digital, why is Digital Strategy Director at the7stars, Jonny Harrison, making the case for direct mail?

Mar 2, 2026

How can you build trust with your customers without physical stores or a tangible product?

Feb 11, 2026

How did mail help Tesco gain 21 million active members for its iconic Clubcard loyalty programme? You can find out from Tash Whitmey, Group Director of Loyalty, CRM and Marketing at Tesco.

See all episodes →