Ep 6 - Challenges and solutions for intelligent incident alerting

Challenges and solutions for intelligent incident alerting in IT Operations

In this episode of “All Things Ops”, host Elias Voelker talks to Ronald Czachara from Derdack about follow-the-sun IT operations, strategies to minimize false alerts to let your on-call engineers sleep, and more.

What's in it for you:

1. The four types of false alerts and how to avoid them 2. Advantages and challenges of follow-the-sun IT operations 3. How Covid forced On-Call management to modernize 4. Where dedicated alerting solutions have an edge over email or SMS

About Ronald: Ron is one of the founders of Derdack and currently mainly responsible for Business Development and Go-to-Market of Derdack’s emerging SaaS product SIGNL4. With 25+ years of experience in deploying software and cloud solutions for mobile messaging, critical alerting and incident management in various industries and verticals, Ron belongs to the most knowledgeable people in the ICT industry. He studied physics and computer science at the Humboldt University, Berlin.

Find Ron on LinkedIn: https://www.linkedin.com/in/czachara/ Find him on Twitter: @roncza _______

About Derdack: Derdack® is a long-standing innovator for enterprise-class mobile alerting and alert management solutions. Our global customer list includes The Boeing Company, Daimler, BMW, Porsche and many other leading brands. With SIGNL4® we have reinvented mobile alerting and alert management for operations teams in IT, IoT, Industry 4.0 and other areas where swift response to critical events matters.

Website: https://www.derdack.com/ and https://www.signl4.com Industry: Mobile Alerting and Incident Response Headquarters: Potsdam, Germany & Glen Allen, VA, United States Founded: 1999 _______

About the host: Elias is Director of International and Indirect Business at tribe29. He comes from a strategy consulting background, but has been an entrepreneur for the better part of the last 10 years. In his spare time, he likes to do triathlon.

Get in touch with Elias via LinkedIn or email [email protected] _______

Podcast Music

Music by Ströme, used by permission ‚Panta Rhei‘ written by Mario Schoenhofer (c)+p 2022, Compost Medien GmbH & Co KG www.stroeme.com https://compost-rec.com/