Show Notes
What Is Customer Service?
Customer service consists of a collective set of policies that govern every way you andyour employees interact with your customers.
It encompasses everything from how much parking you have available to how you greet customers, handle service complaints, and back up your product or service.
At its core,quality customer service is about making sure your customers feel they arevalued, treated fairly, and appreciated by your business.
consist of 由。。。组成 collective (adj) 集合的 govern (v) 控制、影响 encompass (v) 包括、包含 back up 支持
More from 地道英语10分钟
Self-Esteem and Luxury Goods According to a study, lowself-esteem is a big factor in whether a person will buy luxury goods that hemay not be able to afford.
The Irrational Consumer It’s well known that people don’t behave rationally, and considering the enormous consumer debt Americans have, consumers clearly don’t always act in their best financial interests.
Taking on new challenges makes yo better on paper Changing jobs at least once every four years can make your resume more attractive to employers for several reasons. For one, it says, ‘I’m willing to try new things and not get too comfortable.
Kids Aren't So Great For Your Relationship