Show Notes
Remember when opening a bank account meant visiting a branch, bringing paperwork and waiting days for approval?Today, it can take just a few minutes, an ID scan and a selfie. And that's exactly why digital onboarding might be one of fintech's most underrated innovations. Recorded live at Fintech Meetup Europe in Lisbon, Liam Gray is joined by Jas Shah, Founder of Bitsul and writer of Fintech: Under the Hood, to explore how digital onboarding has evolved, what really happens behind the scenes and why something that now feels so ordinary deserves a closer look. Having built onboarding journeys across banking and fintech, Jas brings a practical perspective on the infrastructure, design decisions and trade-offs involved in getting customers from sign-up to their first meaningful interaction with a financial product. In this episode, they explore: Why digital onboarding has become an overlooked fintech innovation How onboarding journeys have evolved and why so many now look alike What actually happens behind an ID scan, selfie verification and digital account opening How fintechs balance frictionless experiences with compliance and fraud prevention Why drop-off rates can reveal more than overall conversion figures What causes customers to abandon onboarding during identity verification How product teams can identify and fix hidden friction in their onboarding journeys The potential of digital identity, reusable KYC and pre-populated information What the next generation of digital onboarding could look like The best onboarding experiences often go unnoticed. But making something feel effortless takes a lot of work behind the scenes.
The four objectives of onboarding: Convert, Know, Protect and ActivateAs digital onboarding becomes standard across financial services, the next challenge is figuring out how to make it even simpler, safer and more effective. And we'd love to hear your thoughts: Have you come across a digital onboarding experience that genuinely felt different from the rest? A huge thank you to our sponsors Mastercard, Salesloft, Cyclops & PCN for supporting The Payments Shed Podcast. Disclaimer: Views expressed are those of The Payments Shed Podcast hosts and guests, not their respective employers. Nothing discussed constitutes investment, legal, tax or financial advice.
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