Show Notes
Government services don’t have to suck. (And no, robots aren’t taking over… yet.)
This week, host Lauren Wood sits down with Mike Raker, CTO of Maximus, to crack the code on using AI and machine learning to fix customer experience nightmares — even in the most bureaucratic corners of government.
More from Experts of Experience
Most leaders build strategy around data and decks — and then wonder why nobody commits.
JC Quintana—author, educator, and psychologist—reveals why most companies are approaching customer experience completely wrong, introduces his Dialogue 7 framework for the seven critical conversations every business relationship needs, and explains why starting with expectations instead of touchpoints changes everything.
What if everything you thought you knew about customer experience was backwards?
What if everything you thought you knew about customer experience was backwards?
What separates companies succeeding with AI from those struggling to see results? The answer isn't the AI itself-it's the data foundation underneath it.