Tech Talks

Six Hundred Million Decisions a Day. Zero Trust in the Room.

Tech Talks

Show Notes

Six hundred million automated decisions are made daily at Optimum, but what happens when the human agents go rogue? Today's episode features a conversation with Sundar Krishnan, who reveals why customer service agents override AI recommendations, the long-term cost of short-term customer "credits," and why enterprise AI is guaranteed to hallucinate without a critical, context-driven semantic layer. Todays show underscores why it is so important to bridge the human-AI trust gap.

WhatsApp us your comments and questions on +447392087344 Tech Talks is powered by Harvey Nash, the leading global provider of technology and talent solutions. Click here to learn more about our services. The music on Tech Talks is created by London artist Lemzi.

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