Mistaken identity causes bad review nightmare, dealers could be banned from washing cars, and should we reform the consumer rights act? – with Jamie Caple, episode 270
Car Dealer PodcastShow Notes
Used car dealer left playing ‘detective’ after being wrongly named in customer complaint Car dealers have their say: We want a US-style ‘lemon law’ to replace Consumer Rights Act Meet the dealer boss who failed exams but went on to build used car giant Car dealers could be BANNED from cleaning vehicles as water board applies for drought order Motor trade manager makes incredible 411-yard hole-in-one that could be English record
More from Car Dealer Podcast
Jon and James are joined by Faheem Miah, one of Car Planet's three co-founders. Faheem, along with his brothers Taslim and Tamim, set up Car Planet in 2022, and the trio have since scaled the business from 30 cars to over 2,000 across several sites.
Graeme Potts, founder and CEO of Eden Motor Group joined James and Jon on the podcast this week, along with Autotrader's head of strategy and insights, Marc Palmer.
Cazoo's Lucy Tugby joined Jon and Batch for this week's podcast, discussing the marketplace's recent consumer trust survey – which revealed some rather painful truths about the relationship between buyers and dealers.
Nominate yourself for a Used Car Award (Nominations close Monday 28th September) Weekly Briefing: I’ve driven 10 different Chinese cars this week – and learned a lot Mercedes owner hit with £43,700 engine quote after catastrophic failure at 48,000 miles Volkswagen slashes 2026 profit forecast after €10bn hit as China struggles deepen Bentley unveils its first electric car as £170,000 Torcal takes aim at luxury SUV rivals
Unreasonable car buyer customer behaviour ‘has got worse’, reveals Car Dealer Trust Survey ‘Survival of the fittest’: Aion UK boss predicts brutal shake-up for car industry Weekly Briefing: Why we’re all seeing more angry used car buyers