Show Notes
Sir Robert Francis, Chair of Healthwatch England, reflects on the mid-Staffordshire inquiry 10 years on and explains why speaking up is so vital, particularly in the context of COVID19. He also shares his support for the new Complaint Standards Framework and tells us why it’s important to listen to, learn from and be honest with the people you serve.
More from Making Complaints Count
An audio version of our Spotlight on accessible communication report.
Sadia Mir, member of our Public Engagement Advisory Group joins us on the latest episode of our podcast. The Group gives us feedback and ideas about how to make sure complainants get a high quality, empathetic and timely service from us.
We're joined by the Parliamentary and Health Service Ombudsman Paula Sussex in our latest episode of Making Complaints Count.
The theme for this year’s World Patient Safety Day is Safer Care for Every Newborn and Child. In our latest Making Complaints Count episode, we explore what this means for families and the NHS.
This week, we're joined by Paul from DEFRA, Gemma from University Hospital Birmingham and Tina from Natural England to discuss the Complaint Standards.