Show Notes
How do we run profitable hospitality businesses when costs keep rising, expectations keep shifting, and leadership can feel increasingly lonely? This episode was recorded live at New Park Manor Hotel in the New Forest as part of the Hospitality Discussions UK Roundtable Roadshow. We’re joined by hotel leaders, operators and suppliers from across the industry for an open, honest conversation about the realities facing hospitality right now - and why talking about them together matters more than ever. Featuring in this episode includes Our host - Byron Fiddler, Hotel Manager at New Park Manor Platinum sponsor - Alessandra Leoni, Focus on Hospitality Silver sponsor - Scot Turner, Auden Hospitality Silver sponsor - Prem Jethwa-Odedra, Biteluxe Silver sponsor - Sharon Cowley, Netaffinity Also, Shannon Rockey from Lime Wood Group, Tom Pyke of Balmer Lawn Hotel and Josie Clare from Stanwell House The discussion brings together voices from across operations, technology, food and beverage, design and people leadership. What emerges isn’t a list of easy answers, but something far more valuable - shared perspective, practical insight, and reassurance that many of the pressures we’re feeling are widely shared. What We Explore - Cost Pressure Without Compromise: How rising costs are forcing hospitality leaders to rethink value, pricing and experience - not just efficiency. - Technology Overload and Decision Fatigue: Why hotel tech has become increasingly complex, and how leaders are trying to make clearer, more confident choices. - People, Culture and Leadership Loneliness: What it really feels like to lead in hospitality right now and why connection and peer conversation matter more than ever. As we close, one message lands clearly: the challenges facing hospitality are shared - and so are the solutions. Whether we’re running independent hotels or larger groups, grappling with cost pressure, tech decisions or people leadership, there is real value in stepping out of isolation and into conversation. This roundtable isn’t about having all the answers. It’s about asking better questions - together. Hoteliers' Voice is one of FeedSpot's top Hospitality Podcasts and is produced by Urban Podcasts.
More from Hoteliers’ Voice
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Is hospitality just a stepping stone, or can it be a lifelong, fulfilling career? In this episode, we sit down with Marsela Loulai, Hotel Manager at Mercure Kenwood Hall Hotel & Spa, for an insightful, practical conversation on the future of talent in the hospitality industry. Drawing from her personal career journey—spanning past milestones, current leadership challenges, and future ambitions—Marsela shares her direct experience with modern people management and hiring in today's competitive landscape. Together, we explore how leaders can rewrite the industry narrative to transform hospitality from a temporary stint into a rewarding, long-term profession. Plus, Marsela gives us an insider’s look at Kenwood Hall—a historic 4-star country house hotel set in 12 acres of tranquil parkland near Sheffield city centre. She breaks down their target guest profile, marketing focus, tailored event packages, and the distinct advantages of combining boutique charm with the global reach of the Mercure brand. Key Highlights & Takeaways Career Trajectory: Marsela’s personal journey and how early experiences shaped her modern leadership style. The Hiring Reality: Honest insights into modern recruitment, retention, and managing diverse teams in today’s market. From Job to Career: Actionable strategies for hospitality leaders to foster long-term career growth and employee loyalty. Behind the Scenes at Kenwood Hall: Understanding their target guests, custom event offerings, and marketing focus. The Brand Advantage: Balancing the local character of a Sheffield landmark with the global strength and support of Mercure.
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