“Why Happy Customers Aren’t Enough: Mastering CS for SaaS Business Growth” - interview with Kristi Faltorusso, Keep CS Simple
SaaS and Tech InterviewsShow Notes
Kristi is an absolute star when it comes to customer success management. She was in the top 25 Customer Success influencers for the last three years. She's also a founder of the Keep CS Simple company, where she daily helps hyper-growth B2B SaaS companies.
And will shed light on the importance of both customer happiness and customer success, how they differ, and why companies should prioritize both in their customer experience strategy.
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