Welcome to Learn and Be Curious with Doug Herrington

Ever wonder what’s helping to power the success of some of your favorite small and medium-sized businesses on Amazon? For many sellers, it’s FBA—Fulfillment by Amazon. FBA started as a single truck and a single bet—that taking fulfillment off sellers' plates would let them focus on building their business. Nobody knew if it would work. Twenty years later, it has reshaped delivery speed, shipped billions of units for sellers across dozens of countries, and helped sellers grow their sales significantly. Join Doug and VP of FBA Product and Technology, Piyush Saraogi, to learn about why he’s stayed with this team for nearly the entirety of his 12-year Amazon career, how he’s seen it change the game for sellers around the world firsthand, and where he sees it going next.

Amazon is reimagining how customers shop with the introduction of Alexa for Shopping, the world's best AI shopping assistant. It pairs product expertise and AI intelligence with your personal preferences, shopping history, and conversations from across both Amazon.com and Alexa. Doug Herrington sits down with Rajiv Mehta, Vice President of Conversational Shopping, to discuss how the team brought Rufus and Alexa+ together into one experience. Doug and Rajiv talk about the early days of Rufus, why context carryover (the way AI gets to know you and remember you based on previous interactions) matters more than people think, where agentic commerce goes from here, and how Customer Obsession will guide how Alexa for Shopping evolves.

What does it take to keep prices low on hundreds of millions of products? In this episode, Doug sits down with Christa Glenn, Vice President of Pricing and Promotions at Amazon. Christa shares how Amazon's pricing philosophy puts customers first (and profit second), why tenets matter, and how her team prepares for Prime Day. And along the way, Christa and Doug swap stories about the first Prime Day, how they're using AI day to day, and their mutual sock obsession.

What does it take to run a 665,000-square-foot fulfillment center with 3,000 employees and millions of products? In this episode, Doug sits down with Alessandro Carbone, an Amazon General Manager who traded his law career in Italy—and never looked back. Alessandro shares how he thinks about flowing a building like a river, why a clean floor is a safety strategy, and what it means to lead like a mayor of a small Italian town. Along the way, they discuss the magic of getting avocados and AirPods to your door by morning, and why stepping outside your comfort zone is the best career advice he's ever followed.

Amazon is transforming how customers shop for groceries by bringing fresh perishables directly to customers through Same-Day Delivery on Amazon.com. Doug Herrington sits down with Sidira Sisich, a Senior Product Manager on the Amazon Grocery team, to explore how Amazon integrated fresh produce, meat, dairy, and more into its Operations network. Doug and Sidira talk about why speed matters in business, the excitement around "zero-to-one innovations,” and an old project called Amazon Wine.