Show Notes
Chris Bailey, Lead Infrastructure Engineer (Voice and Contact Centre) at Maersk, discusses the practical realities of deploying voice AI across a global enterprise, from early proof of concepts to live production in 50 countries. • Why the business drove Voice AI adoption, approaching IT rather than the other way around • Inbound vs outbound use cases and why outbound finance collections proved the bigger success • Vendor selection beyond the incumbent: balancing AI voice quality and telep...
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