Show Notes
The Blowout is the no-filter podcast by salon owners, for salon owners. Hosted by Haylee Benton and Hellen Ward, this show dives into the real conversations behind running a successful salon — from building a strong team and managing money, to navigating burnout, boundaries, and bold business decisions. Expect honest advice, relatable stories, and practical takeaways you can actually use behind the chair and behind the scenes. If you’re ready to grow your salon without the fluff, The Blowout is your weekly seat in the chair.
Spotify: https://open.spotify.com/show/6AGUDraVqTouQmKq2Ujgb9?si=Am8vbwJ7Te6tkWkfkPWa0Q
Apple Podcasts: https://podcasts.apple.com/gb/podcast/the-blowout-by-salon-owners-for-salon-owners/id1866607946
Thank you for watching this episode, and stay tuned for the next one, where we will continue to explore industry transformations and innovation strategies!
0:00 - "Profit" as a dirty word 1:25 - Podcast introduction 1:42 - Why salon owners shouldn't feel guilty about profit 8:07 - Profit targets: 5% versus 10% 9:38 - Understanding payroll costs and profit and loss 12:50 - Key numbers salon owners should know 15:03 - Tracking a few key metrics consistently 17:15 - How to start a basic profit and loss 19:23 - Increasing turnover and controlling costs 24:51 - Profit versus cash flow 29:46 - A towel switch that could save money 31:03 - Reviewing payment processing costs 33:31 - Teaching teams to understand the profit and loss 36:34 - The "profit circle" team exercise 40:35 - Why time and productivity are what salons sell 41:44 - Closing thought: profit isn't a dirty word
More from The Blowout - By Salon Owners for Salon Owners
The Blowout is the no-filter podcast by salon owners, for salon owners. Hosted by Haylee Benton and Hellen Ward, this show dives into the real conversations behind running a successful salon — from building a strong team and managing money, to navigating burnout, boundaries, and bold business decisions. Expect honest advice, relatable stories, and practical takeaways you can actually use behind the chair and behind the scenes. If you’re ready to grow your salon without the fluff, The Blowout is your weekly seat in the chair.Spotify: https://open.spotify.com/show/6AGUDraVqTouQmKq2Ujgb9?si=Am8vbwJ7Te6tkWkfkPWa0QApple Podcasts: https://podcasts.apple.com/gb/podcast/the-blowout-by-salon-owners-for-salon-owners/id1866607946Thank you for watching this episode, and stay tuned for the next one, where we will continue to explore industry transformations and innovation strategies!Episode timestamps00:00 Episode preview01:17 Welcome to the episode01:51 Why staff appraisals matter04:02 Creating the right environment for reviews06:08 Monthly check-ins vs annual appraisals07:50 Should appraisals be mandatory?09:43 Sickness reviews and return-to-work interviews12:43 Structuring appraisals around performance and KPIs13:41 The red flags of a difficult team member15:44 Spotting a long-term decline in performance17:18 Dealing with toxic situations quickly20:36 Supporting employees while remaining performance-driven23:21 The hardest conversations bosses must have25:22 Delivering uncomfortable feedback with kindness28:01 What happens when an entire team lacks self-awareness?30:42 Managing conflict within your team32:29 Your salon is a sports team, not a family34:06 When should a boss intervene?36:58 Becoming a secret shopper in your own salon38:15 Is managing a large salon actually easier?40:51 Why team social events matter44:43 Profit is not a dirty word45:31 Nothing is bigger than the badge47:00 Should product wastage affect commission?48:11 Knowing when a toxic employee needs to go50:19 Does every team need a bad apple?
💇🏼♀️ Wella Professional: https://www.wella.com/professional/en-GB 💊 Glowwa: https://www.glowwa.com/
👑 Little Princess Trust: https://www.littleprincesses.org.uk/ https://www.instagram.com/officiallittleprincesstrust https://www.facebook.com/officiallittleprincesstrust https://x.com/LPTrustUK
Wella Professional: https://www.wella.com/professional/en-GB
The Blowout is the no-filter podcast by salon owners, for salon owners. Hosted by Haylee Benton and Hellen Ward, this show dives into the real conversations behind running a successful salon — from building a strong team and managing money, to navigating burnout, boundaries, and bold business decisions. Expect honest advice, relatable stories, and practical takeaways you can actually use behind the chair and behind the scenes. If you’re ready to grow your salon without the fluff, The Blowout is your weekly seat in the chair.