Show Notes
In an AI-powered world, are Malaysian chatbots actually doing their job? A whitepaper by Entermind, a data and AI consultancy, says most are not, and some are more like a glorified search bar.
Prashant Kumar, Founder of Entermind, discusses what it takes to build a customer service bot that customers actually want to use, and how organisations can move beyond basic AI services to real business value.
Tune In To Find Out The ChatBot Problem: Why most Malaysian chatbots are failing and why
The Expectation Gap: How AI has permanently raised expectations and why organisations fail to deliver.
The Money: The financial case for getting this right
The Tip of the Iceberg: Customer service is just the start. The real value of AI goes far deeper for businesses.
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