Season 2 Ep 48: Why your "welcome packet" isn't very welcoming

Some designers have vendors who will bend over backward to help them. Others can't seem to get anyone to return their calls. And there may be a very good reason for that! Cheryl sits down with Jamie Young, founder of Jamie Young Company, to get the OTHER side of the designer-vendor relationship. In this episode they discuss damaged goods, shipping headaches, unrealistic expectations, and why Cheryl has a few things to say about designers who take their vendor complaints straight to social media. Jamie shares what happens behind the scenes when designers place orders, what vendors wish designers understood, and why the way you handle problems can determine how willing a vendor is to go the extra mile for you. Because the relationships you build with your vendors have a direct impact on your clients, your reputation, and your bottom line. Plus you don't want to miss Jamie's insights for their upcoming furniture launch and what she's learned about designing products with the trade in mind. About Jamie Young: Raised in Los Angeles by an artist and entrepreneur, Jamie was drawn to design aesthetics from a young age. A unique home and an out of the box perspective molded the person she is today. Growing up in the heart of the entertainment industry during the 70’s and 80’s Jamie was surrounded by a colorful cast of eccentric characters; professional writers, painters, athletes, actors, and creative business minded mentors—inspiration was around every corner. After high school, she continued her studies at Parsons School of Design in New York City. She and her now husband, David Jeter, also an artist, attended San Francisco College of Art focusing on painting and sculpture with a deep knowledge of art history, met in 1992. Jamie’s superpower was the ability to understand design and fashion in the home space and bring to market an elegant and bohemian perspective unique to her upbringing. David’s deep knowledge of art and world history coupled with brilliant and fresh designs completed the package. Together, with a love of connecting to communities near and far, they founded Jamie Young Company in 1997 to fill a void in the world of home furnishing For over 27 years, the husband-and-wife team of David Jeter and Jamie Young Jeter have worked together as the Jamie Young Co., using their love of art, architecture, and adventure to craft approachable, design- driven pieces. From coast to coast, and around the world, the duo is inspired by their global travels as well the comfortable and covetable designs from their home in Southern California. Jamie Young Co. brings casual elegance and quiet luxury to home design. Have a question--click here to ask us. Loved this episode? Click here to leave a 5⭐ review RESOURCE LINKS: Damn Good Workshops - Website These workshops are 2–3 hour deep dives (some more than one day) built for creative entrepreneurs who want to lead with confidence, price with authority, and grow with intention. We created this workshop series with tracks that cover the challenges we know designers face: pricing, sales, client relationships, project management, marketing, and leadership. Damn Good Designer - Damn Good Designer - Website The best multi-faceted business coaching for Interior designers—seriously. This is not some wham-bam glamathon; It is the real deal you have been looking for and what is missing from the business coaching marketplace today.

Burnout in a design business can have very little to do with the number of hours you work. Cheryl digs into what happens when every decision, client issue, contractor problem and team question eventually finds its way back to the owner. You can delegate tasks, hire employees and reduce your project load and still be the person carrying all of the judgment and responsibility. In this episode, Cheryl looks at how designers make themselves indispensable without realizing it, why being needed can feel a lot like being successful, and what happens when you build a business that still requires you for everything. Have a question--click here to ask us. Loved this episode? Click here to leave a 5⭐ review RESOURCE LINKS: Damn Good Workshops - Website View our upcoming workshops! These workshops are 2–3 hour deep dives (some more than one day) built for creative entrepreneurs who want to lead with confidence, price with authority, and grow with intention. We created this workshop series with tracks that cover the challenges we know designers face: pricing, sales, client relationships, project management, marketing, and leadership. Each workshop is designed to stand alone — so you can choose the topics that matter most right now — while still connecting to the bigger picture of building a profitable, sustainable design business. Damn Good Designer - Damn Good Designer - Website The best multi-faceted business coaching for Interior designers—seriously. This is not some wham-bam glamathon; It is the real deal you have been looking for and what is missing from the business coaching marketplace today.

Your client already has a general contractor, so why do they need you? Cheryl digs into one of the biggest misconceptions about a designer’s role in a renovation and why waiting until it’s time to choose finishes is already too late. From layouts and electrical plans to the hundreds of decisions that affect everything that comes next, the real value of a designer starts long before the pretty stuff. If you’re still selling your value through selections, it may be time to rethink what you’re actually selling. Have a question--click here to ask us. Loved this episode? Click here to leave a 5⭐ review RESOURCE LINKS: Damn Good Workshops - Website View our upcoming workshops! These workshops are 2–3 hour deep dives (some more than one day) built for creative entrepreneurs who want to lead with confidence, price with authority, and grow with intention. We created this workshop series with tracks that cover the challenges we know designers face: pricing, sales, client relationships, project management, marketing, and leadership. Each workshop is designed to stand alone — so you can choose the topics that matter most right now — while still connecting to the bigger picture of building a profitable, sustainable design business. Damn Good Designer - Damn Good Designer - Website The best multi-faceted business coaching for Interior designers—seriously. This is not some wham-bam glamathon; It is the real deal you have been looking for and what is missing from the business coaching marketplace today.

Should your designers earn a commission, bonus, or a share of the profit? In this Asked & Answered episode, Cheryl breaks down how to build an incentive plan that rewards the behavior you actually want inside your firm. She explains why bonuses should be based on profit instead of total sales, how participation should affect the percentage, and why a simple system helps team members think more like owners. Because revenue may look impressive, but profit is what stays in the bank. Have a question--click here to ask us. Loved this episode? Click here to leave a 5⭐ review RESOURCE LINKS: Damn Good Workshops - Website View our upcoming workshops! These workshops are 2–3 hour deep dives (some more than one day) built for creative entrepreneurs who want to lead with confidence, price with authority, and grow with intention. We created this workshop series with tracks that cover the challenges we know designers face: pricing, sales, client relationships, project management, marketing, and leadership. Each workshop is designed to stand alone — so you can choose the topics that matter most right now — while still connecting to the bigger picture of building a profitable, sustainable design business. Damn Good Designer - Damn Good Designer - Website The best multi-faceted business coaching for Interior designers—seriously. This is not some wham-bam glamathon; It is the real deal you have been looking for and what is missing from the business coaching marketplace today.

Cheryl has spent 25 years building systems around the way her design firm actually works. So what happens when AI suddenly gives her the ability to build the software around those systems, too? In this episode, Cheryl shares what happened when one irritating business problem turned into building her own app through “vibe coding,” what she’s learned along the way, and why knowing your processes matters more than knowing how to code. AI can help you build almost anything, but it will also happily automate a bad process. Have a question--click here to ask us. Loved this episode? Click here to leave a 5⭐ review RESOURCE LINKS: Damn Good Workshops - Website View our upcoming workshops! These workshops are 2–3 hour deep dives (some more than one day) built for creative entrepreneurs who want to lead with confidence, price with authority, and grow with intention. We created this workshop series with tracks that cover the challenges we know designers face: pricing, sales, client relationships, project management, marketing, and leadership. Each workshop is designed to stand alone — so you can choose the topics that matter most right now — while still connecting to the bigger picture of building a profitable, sustainable design business. Damn Good Designer - Damn Good Designer - Website The best multi-faceted business coaching for Interior designers—seriously. This is not some wham-bam glamathon; It is the real deal you have been looking for and what is missing from the business coaching marketplace today.