Episode 176: The New Era of Field Service and Asset Management with SAP's Ryan Jones
The Future of Supply ChainShow Notes
Ryan Jones from SAP discusses the new era of field service and asset management, covering AI agents, autonomous operations, and how integrated asset management drives supply chain resilience.
=====
Ryan Jones, Product Marketing Manager at SAP, joins us to explore the evolving landscape of field service and asset management. We talked about the risks of operational fragmentation, the ripple effects of asset downtime, and how AI agents transform maintenance from a cost center into a revenue driver. Ryan also shares success stories and discusses SAP's new unified offering, and outlines the journey toward autonomousoperations.
=====
Guest 1: Ryan Jones, Product Marketing Manager, Asset Management & Field Service, SAP
Ryan Jones has spent the last 10 years at SAP working across enterprise asset management, field service, and ERP. He has held roles in solution advisory, solution management, and product marketing, helping customers connect business processes with practical technology adoption. Before SAP, Ryan was an operations manager and SAP ERP user, giving him a grounded perspective on what it takes to make enterprise systems and AI work in real operations.
Host 1: Richard Howells
Richard Howells has been working in the Supply Chain Management and Manufacturing space for over 30 years. He is responsible for driving the thought leadership and awareness of SAP’s ERP, Finance, and Supply Chain solutions and is an active writer, podcaster, and thought leader on the topics of supply chain, Industry 4.0, digitization, and sustainability.
Host 2: Oyku Ilgar, SAP
Oyku Ilgar is a marketer and thought leader specializing in SAP’s digital supply chain and ERP solutions since 2017. As a marketer, blogger, and podcaster, she creates engaging content that highlights innovative SAP technologies and explores key topics including business trends, AI, Industry 4.0, and sustainability.
She holds dual bachelor’s degrees in Finance & Accounting and English Translation, along with a master’s degree in Business Administration and Foreign Trade, specializing in marketing. With her background in digital transformation, Oyku communicates technology trends and industry insights to help professionals navigate the evolving business landscape.
=====
Show Links: SAP Field Service and Asset Management: The Next Evolution of SAP FieldService Management. LINKSupply Chain Management: SAP Supply Chain Management SAP Insights: Supply Chain
Follow Us on Social Media : Richard Howells: LinkedIn Oyku Ilgar: LinkedIn SAP Digital Supply Chain: LinkedIn
Please give us a like, share, and subscribe to stay up-to-date on future episodes!
More from The Future of Supply Chain
What if your supply chain system didn't just answer questions but took action? In this episode, Lukas Huber from Deloitte explains the real difference between conversational and agentic AI, shares concrete use cases from shortage mitigation to transport disruption, and makes the case for governance by design.
Kearney's Suketu Gandhi joins us to discuss why the supply chain is now central to corporate strategy—from COO growth optimism and resilience as a competitive weapon to AI industrialization and sustainability's renaissance.
Transportation is no longer just a last-mile function. This week we, together with Tushar Bhalla from CloudPaths, and Dmitry Antanovich from LeverX explore how it's becoming the nerve center of modern supply chains.
Can your supply chain make decisions faster than your competitors? We sit down with Brooks Noonan of NTT DATA to explore the shift from digital visibility to true autonomous execution—and what it actually takes to get there.
In this episode Amy Brachio explains why product-level carbon accounting is reshaping how supply chains buy, invest and compete. And why two factories with identical operations can legally report completely different carbon figures.