Show Notes
Brent sits down with Brandon Bruce, Director of Customer Support at Linux Academy. We explore the world of support, how his former role as professional chef informs his "Kitchen Brigade" approach to building a support team, analytics data's ability to reveal surprising user experience patterns, and more. Special Guest: Brandon Bruce. Links: Linux Academy
How To Train Your Customers: Changing the Course of Support - BSides San Antonio TX
BSidesSATX - BSides San Antonio, TX
Brigade de cuisine, Kitchen Brigade - Wikipedia
Heat by Bill Buford - Goodreads — An Amateur's Adventures as Kitchen Slave, Line Cook, Pasta-Maker, and Apprentice to a Dante-Quoting Butcher in Tuscany
Kitchen Confidential by Anthony Bourdain - Goodreads — Adventures in the Culinary Underbelly
Medium Raw by Anthony Bourdain - Goodreads — A Bloody Valentine to the World of Food and the People Who Cook
Linux Bible by Christopher Negus, Christine Bresnahan - Goodreads
BSidesBCS - BSides Bryan/College Station
SCaLE - Southern California Linux Expo
Brandon Bruce - @Netcromancer on Twitter
Brent Gervais - @brentgervais on Twitter
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