Coaching Voices: The Association for Coaching Podcast

281: From Blame Culture to Coaching Culture: Kuoni Tumlare's Journey with Felix Gaehwiler

Coaching Voices: The Association for Coaching Podcast

Show Notes

In the third episode of Building Successful Coaching Cultures, host Rosie Nice, speaks with Felix Karl Gaehwiler, an adaptable and pragmatic leader driving Business Transformation for DMC Europe at Kuoni Tumlare. Felix shares a candid look at life inside a blame-driven sales culture—where responsibility was always pushed outward, energy was low, and while people were functioning, they weren't thriving. The team was stuck, unhappy, and disconnected.

Change began when a new Head of Sales, Tim, introduced a coaching-led approach. Rather than giving solutions, Tim first listened—to frustrations, complaints, and concerns—and then asked different questions that challenged individuals and teams to take ownership: "What ideas do you have to solve that?" Felix recalls how challenging this felt at first and how it took him on his own journey, confronting his resistance until he could see the approach working and eventually train as a coach himself.

The conversation explores how coaching shifted accountability, relationships, and performance over time, while also highlighting the ongoing effort required to sustain a coaching mindset amid leadership changes, cross-cultural teams, and hybrid working. This episode is a grounded, human exploration of what coaching really looks like inside organisations—messy, challenging, and ultimately transformative.

You will learn:

· Blame cultures can appear functional while masking stagnation, disengagement, and low accountability. · Listening and curiosity are a key part of building a coaching culture · The powerful shifts that occur over time when a coaching culture is built into organizations

'I think a coaching culture exists when people feel safe to develop new ideas, but even more, when they feel safe to give and accept feedback, irrespective of position or title.'

Don't forget to subscribe, rate, and leave us a review! Your feedback helps us bring you more valuable content.

For the episode resources and guest bio, please visit: https://www.associationforcoaching.com/page/dl-hub_podcast-channel-building-coaching-cultures-blame-culture-coaching-organizations

**Join us for the AC 2026 Global Conference: 𝘊𝘰𝘢𝘤𝘩𝘪𝘯𝘨 𝘢𝘴 𝘢 𝘓𝘦𝘢𝘥𝘦𝘳 - a two-day virtual event for leaders and coaches who want to build thriving, high-performing organizations.

More from Coaching Voices: The Association for Coaching Podcast

Oct 19, 2026

In this first episode of our podcast series, Psychology in Coaching, host Lucy Whitehall talks with psychologist and coach Dr Hayley Lewis about how psychology shapes coaching practice. Hayley's journey runs from occupational psychology and organisational development at the BBC to executive coaching. She shares how her sketch-note summaries aim to make psychology accessible to the public, and how one of them ended up in Adam Grant's book, Think Again, after she mistook his publisher's emails for phishing. Her story opens a wider conversation about impostor feelings, and why self-doubt can signal that we are learning or stepping into unfamiliar territory.

Oct 12, 2026

This episode is part of our 'A Day in the Life' series, where we talk to coaches about their real lives and businesses. What happens when creativity, personal story and deep self-reflection find their way into coaching? In this warm, honest conversation, our host Maxine Bell, talks with Paul Williamson, Group Head of Talent Development at ATG Entertainment. He has designed acclaimed in-house leadership development programmes, helped to build a successful internal coaching faculty, and coached leaders at all levels within the organization. Paul traces his path from a creative childhood filled with art, drama and storytelling, through management roles, to becoming a qualified coach. Like many people, he was steered toward more 'sensible' career paths, but his creative instincts never left him, and he came to see creativity as a powerful tool for transformation.

Oct 5, 2026

In this final episode of our series: AI, Ethics and Trust in Coaching, we step back from individual perspectives and ask what all these conversations might be telling us about coaching itself. Rebecca Rutschmann, co-founder of Viva la Coaching, researcher, educator and long-standing explorer of the space between coaching and technology, joins host, Smaranda Dochia, to consider whether AI is forcing the profession to become clearer about what coaching is really here to do.

Sep 29, 2026

AI coaching is moving fast, but the evidence hasn't quite caught up with the excitement. In episode 9 of our AI, Ethics and Trust in Coaching series, host Smaranda Dochia sits down with Professor Nicky Terblanche, Professor in Leadership Coaching at Stellenbosch University Business School in Cape Town, South Africa, where he leads the master's and PhD programmes in leadership coaching. Nicky began his career in electronic and software engineering before moving into coaching and applied psychology and has been researching AI coaching since well before generative AI arrived on the scene.

Sep 21, 2026

Across workplaces, AI tools are being introduced at remarkable speed. Licenses are being purchased, productivity gains are anticipated, and employees are being encouraged to experiment. But access to AI is not the same as knowing how to work with it well. In episode 8 of our AI, Ethics and Trust in Coaching series, host Smaranda Dochia sits down with James Varnham, who brings 26 years of experience in learning, workforce development, and AI adoption, to unpack what's actually happening inside organizations as AI moves from experimentation to daily practice. They dig into the gap between leadership ambition and employee readiness, the rise of shadow AI and the data security risks it creates, and why generic, one-size-fits-all training rarely builds the kind of AI literacy organizations need.

See all episodes →