Show Notes
In this episode, we’re joined by Steph Edusei, CEO of St Oswald's Hospice in the North East, to explore what charity retail really needs from senior leadership. From how CEOs can better support and champion retail teams, to why retail leaders are often overlooked for Director of Income Generation roles, we unpack leadership, governance, and strategy. We also discuss managing trading boards and committees without slipping into micromanagement, and why equality, diversity and inclusion must sit at the heart of modern charity retail. Essential listening for CEOs, trustees, and senior retail professionals.
More from The Charity Shop Chat
Secondhand used to be whispered about. Now it’s worn proudly, shared loudly and styled boldly. In this episode, Charlotte and Mimi are joined by Sara, the vintage-hunting, thrift-hauling force of nature behind Rebel Rags Vintage, to talk about how pre-loved fashion has become about identity, confidence and community. Sarah shares how a love of getting dressed turned into a following, why charity shops are the “picky bits” buffet of the high street, and how affordable experimenting helps people rediscover their style. We also dig into what charity retail can learn from the influencer world, plus a rapid fire round, what everyone is manifesting to find in a charity shop!
In this episode of The Charity Shop Chat, Mimi and Charlotte are joined by Billy Farrell, Director of Income Generation at Chest Heart & Stroke Scotland, for a conversation about what happens when charity retail starts thinking a little differently. Billy tells us how his team signed up 18,000 customers to their loyalty scheme in just nine months, discovering that half of them were also donating stock. With £5 vouchers driving customers back into shops, the scheme is giving the charity a whole new way to understand its customers, build relationships and turn shoppers into supporters. But that's just the beginning. We get into charity shops in the metaverse, how to optimise sales data, experimenting with AI, creating new products, finding funding for innovation and, importantly, what happens when a supposedly brilliant idea just doesn't work. Billy makes the case for being curious, trying things, failing quickly and looking outside the charity sector for inspiration. Because the future of charity retail might involve a loyalty card, a metaverse shop... or something we haven't even thought of yet.
In this episode, visual merchandising expert Kat Maclennan shares practical ways to increase sales through better layouts, stronger stock presentation, improved customer flow and smarter use of existing fixtures, often with little or no spend. From common VM mistakes to budget-friendly success stories and myth busting advice, this episode is packed with ideas you can put into practice straight away.
Who's going to run tomorrow's charity shops? The job market is getting tougher, volunteers are harder to find, and succession planning is becoming a priority for more charities.
In this special conference edition of Charity Shop Chat, Charlotte is joined by guest co host Hannah Weet from the Charity Retail Association for a whistle stop tour of this year's CRA Conference.