Show Notes
In this episode we discuss: the challenges of asynchronous communication in a remote-first organisation. We are joined by Jeremy Slater, COO at Bob W. We chat about the following with Jeremy Slater: How to do asynchronous communication well Managing information overload Why you need to invest in robust knowledge management -- hint: impacts customer service, operations, and scalability
References https://www.linkedin.com/in/jeremy-jack-slater/ www.bobw.co https://bit.ly/jeremyslater
Biography After an extremely brief foray into finance in the US and the UK and a short stop in India to work for a solar energy social enterprise, Jereny spent the majority of his career in the heavily operational world of property management and hospitality. He’s helping Bob W become the most loved hospitality brand in Europe. To learn more about Beth and Brandon or to find out about sponsorship opportunities click here. Summary The conversation delves into the challenges and strategies of knowledge management, asynchronous communication, and the use of specific tools within a company. It highlights the importance of knowledge management and the impact it has on various aspects of the business, including customer service, internal operations, and scalability. Chapters: Chapter 1: Knowledge management systems (0:00-10:27) Chapter 2: Using tools like Notion and Slack (10:27-16:19) Chapter 3: Information overload on Slack (16:19-21:12) Chapter 4: Tips for using Slack productively (21:12-25:10) Chapter 5: Organising Slack channels (25:10-28:41) Chapter 6: Challenges with instant messaging (28:41-32:56) Chapter 7: Setting up asynchronous work (32:56-35:34) Chapter 8: Implementing knowledge management (35:34-43:34) Love The Operations Room? Please like and review it here - RateThisPodcast.com/operationsroom
This podcast uses the following third-party services for analysis:
Podcorn - https://podcorn.com/privacy
More from The Operations Room: A Podcast for COO’s
In this episode we discuss: AI Native Ops, How Brex Rebuilt Operations. We are joined by Camilla Matias, COO at Brex. Love The Operations Room? Please support us by rating and reviewing it here. We chat about the following: What actually breaks first when a company scales: people, process, or structure—and how do you know? How do you build operational rigour without killing speed and culture in a fast-growing business? What does “good onboarding” really look like beyond just paperwork and checklists? When tools or systems fail—how do you know if it’s the software or your implementation? What’s the difference between building processes for today vs. building systems that scale for the next 12–24 months?
In this episode we discuss: Puzzle setting, not goal setting. We are joined by Radhika Dutt, Author, Speaker, Consultant. Love The Operations Room? Please support us by rating and reviewing it here. We chat about the following with Radhika Dutt: What if traditional goal setting is actually limiting innovation rather than driving it? How might teams think differently if they framed challenges as “puzzles” instead of targets to hit? Are OKRs pushing organisations toward short-term optimisation instead of real problem-solving? How can leaders create space for curiosity and exploration in environments obsessed with metrics? What would change inside your company if teams focused on solving the right problem rather than just hitting the next KPI?
In this episode we discuss: The BizzOps Anti-Playbook. We are joined by Vessela Clewley, Strategy & Biz Ops Executive. Love The Operations Room? Please support us by rating and reviewing it here. We chat about the following with Vessela Clewley: What does it really take to step into leadership for the first time — and why do so many people underestimate the shift? How do you build confidence as a leader when you don’t yet feel “ready”? What’s the difference between managing tasks and truly leading people? How can organisations better support first-time managers before they burn out? What unspoken pressures do women in leadership roles carry — and how can we address them more openly?
In this episode we discuss: Collaborative AI for revenue teams. We are joined by Mylo Portas, CEO of Choras. Love The Operations Room? Please support us by rating and reviewing it here. We chat about the following with Donna McCurley: What actually makes a podcast commercially sustainable — beyond downloads and vanity metrics? How do you build creative systems that scale without killing originality? What does it really take to grow an independent podcast network in today’s crowded market? Where do most founders misunderstand the operational complexity of media businesses? Is podcasting still early… or are we already in the consolidation phase?
In this episode we discuss: How to really use AI in your GTM team. We are joined by Donna McCurley, Creator of the AI Sales Operating System™ (AiSOS). Love The Operations Room? Please support us by rating and reviewing it here. We chat about the following with Donna McCurley: Who should actually “own” AI inside your GTM function — and what happens if nobody does? What does real AI governance look like in practice — beyond policies and buzzwords? Are AI agents creating hidden shadow systems inside your organisation? Why are most AI rollouts in sales failing to drive measurable revenue impact? How do you move from AI experimentation to a true AI sales operating system?