How Loews Hotels Puts AI to Work for Guests and Teams - Dan Kornick, Loews Hotels
Hospitality Daily PodcastShow Notes
Dan Kornick, Chief Information Officer at Loews Hotels, explains how they decide where AI can improve hotel work and guest service. Dan also discusses working with technology partners, measuring results, and testing whether the value justifies the cost. Going to Destination AI? Hear Dan there: Destination AI Forum. Read my related HotelOperations.com article: Most Hotel AI is Stuck in “Pilot Purgatory” But Loews Sees a Way Out. A few more resources: If you're new to Hospitality Daily, sta...
More from Hospitality Daily Podcast
In this episode, Paul Mengacci, Chief Financial Officer at Desert Hospitality Management, shares a finance leader's view of where AI fits in a hotel business. He explains why his team is adding AI Insights for Hotel Effectiveness, why the bigger payoff with AI is getting hotel managers away from their computers, and how more time with team members and guests shows up in bottom-line results. Learn more about Paul Mengacci on LinkedIn More with Paul: How We Turn Hotel Revenue Into Bottom-...
In this episode, Paul Mengacci, Chief Financial Officer at Desert Hospitality Management, shares how his teams evaluate different types of business, connect forecasts to operating decisions, and use lessons from the results to improve the next forecast. He also shares why better training and deeper use of technology can help improve profitability. Learn more about Paul Mengacci on LinkedIn Mentioned in this episode: Paul on Actabl’s webinar: From Momentum to Margin: The H1 Hotel Pr...
In this episode, Paul Mengacci, Chief Financial Officer at Desert Hospitality Management, shares the experiences that taught him to see the whole hotel business. He reflects on his career in operations and finance, the people who helped him grow, and how those experiences shape the way he leads today. Learn more: Paul Mengacci on LinkedIn A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestionsIf ...
What does becoming an AI-first company make possible for hotels and their guests? Kevin King, CEO of Shiji International, shares how Shiji is building on years of investment in connected technology to develop AI with hotel companies, simplify complex workflows, and give teams more time with guests. We discuss why Shiji took time to establish the right foundations for AI, how it's changing the way their teams build technology, and a late-checkout development example that shows what having work...
In this episode, Chris Anderson, the Professor and Area Chair of Services Management at the Cornell Nolan School of Hotel Administration, shares what he has learned as owner of a historic inn in Ithaca. You'll hear why owning a property where most guests return year after year gave him a different perspective on pricing than others, why the inn closes during its slower periods so his team can travel and be with family, and what getting close to operations—then stepping back from it—taug...