Show Notes
Colin shares valuable insights aimed at helping health and safety organisations and consultants enhance their client relationships and service offerings. Drawing from nearly 20 years of experience in consultancy, Colin discusses the importance of understanding client needs, maintaining regular communication, and mapping out services to identify opportunities for growth
KEY TAKEAWAYS
Regularly check in with clients to understand their evolving needs and challenges. Building strong relationships and staying close to clients can help identify opportunities for additional support before they become problems.
Create a comprehensive list of all services offered and assess which ones have been utilised by each client. This can reveal gaps in service delivery and highlight opportunities for further engagement.
Ensure that clients are aware of all services available. Implement an onboarding process that includes ongoing communication about offerings, success stories, and regular updates to keep clients informed.
Establish a system to track important assessments and services that may need to be renewed or updated. Being proactive allows you to remind clients of upcoming needs and position yourself as a reliable solution.
BEST MOMENTS
"You can work really hard to build strong relationships with clients... but just imagine one day, you walk into a meeting and you find out that they've brought somebody else in."
"If you can do really good work for your existing clients, you're actually putting them in a better place."
"Have you ever mapped out your services? If you don't know how many services you deliver, then there's no chance that your clients are going to know."
VALUABLE RESOURCES
The Interesting Health & Safety Podcast - https://podcasts.apple.com/vn/podcast/the-interesting-health-safety-podcast/id1467771449
Project Mollitiam - https://www.projectmollitiam.com
ABOUT THE HOST
Colin Nottage
‘Making health and safety as important as everything else we do.’
This is the belief that Colin is passionate about and through his consultancy Influential Management Group (IMG) is able to spread into industry. Colin works at a strategic level with company owners and board members. He helps business leaders establish and achieve their health and safety ambitions.
He has developed a number of leading competency improvement programmes that are delivered across industry and his strengths are his ability to take a practical approach to problem-solving and being able to liaise at all levels within an organisation.
Colin also runs a company that vets contractors online and a network that develops and support H&S consultancies to become better businesses.
Colin chairs the Construction Dust Partnership, an industry collaboration directly involving many organisations, including the Health and Safety Executive.
He is a Post Graduate Tutor at Strathclyde University and a highly sought-after health and safety speaker and trainer. He has a Post Graduate Certificate in Safety and Risk management, an engineering degree and is a Chartered Member of the Institution of Occupational Safety and Health (IOSH).
More from The Interesting Health & Safety Podcast
Colin is joined by Crystal Danbury to discuss the pervasive issue of loneliness and social isolation and its deep impact on mental and physical health.
Colin meets Becky Ray, the owner of Culture Kick Limited, who’s here to talk about the importance of workplace culture, leadership, and the need for reflection in business practices.
Colin discusses the concept of bottlenecks in a business context, inspired by a LinkedIn post. He relates the common belief that the bottleneck is at the top of a bottle to the idea that senior management is always the issue. He counters this by pointing out that when pouring, the bottleneck is at the bottom, using the simple phrase "not when pouring”.
Colin challenges the perception of health and safety as a passive noun or mere set of documents, reframing it as an active "verb"—something you must consistently do in your business. He introduces a comprehensive set of "doing" activities for health and safety specialists and business leaders, focusing on learning from near-misses, improving competency, integrated planning, and direct engagement with the workforce
Colin discusses the critical role of health and safety professionals in the workplace, emphasising the importance of influence over implementation. He highlights the challenges faced by these professionals, particularly when they lack a seat at the decision-making table, and stresses the need to build strong relationships with operational teams to effectively manage risks