The inner workings of a repair or maintenance estimate

Ralph and Lou discuss how Technicians get paid and how that affects your estimates. We explain how an estimate comes to be and what questions you should be asking. Always inquire about the following, How much is labor and how did you come to that conclusion?How much are parts, what are the parts, what is the part warranty?How much is tax?Are there any additional shop fees or delivery or shipping fees?We discuss road testing customers cars and how treating the customers personal possessions wi...