#9 Transforming Data into User Experience Gold with Serena Chan from Dovetail
AI, Product and Design PodcastShow Notes
Send us Fan Mail Unlock the secrets of transforming user research into powerful customer insights with Serena Chan from Dovetail. "There's no better feeling than after you've shared out a research report and then, months later, a stakeholder comes back and references it and says, 'Oh, remember that cool research you did? Wow, this is really relevant now." – Serena Chan The San Francisco-based research advocate has witnessed and shaped the evolution of Dovetail from its early days as a d...
More from AI, Product and Design Podcast
Send us Fan Mail Mark speaks with Greg Nudelman, UX strategist, speaker, and author of UX for AI. If you work in UX, product, or AI and feel like the ground is shifting under your feet, this is the kind of conversation that helps cut through the noise. Greg’s argument is simple but urgent: most AI projects are not failing because of the models. They are failing because teams are still choosing the wrong problems, using the wrong data, and applying outdated product habits to a completely diffe...
Send us Fan Mail In this episode Mark speaks with Dan Winer, Director of Product Design at Kit, the creator focused email marketing and automation platform formerly known as ConvertKit. Dan brings a rare mix of design leadership, front end development experience, and deep B2B product thinking to a conversation that goes far beyond surface level AI hype. This conversation starts with a familiar problem in SaaS: why so many products still feel bloated, fragmented, and harder to use as the...
Send us Fan Mail Mark is joined by Luke Wroblewski, product leader, author and one of the clearest voices in interface design. This conversation explores where interface design is heading as AI systems become more agentic, more capable, and more embedded in everyday workflows. Luke shares why he has long believed the goal is not better screens or cleaner layouts, but making the interface fade into the background so people can focus on what they are actually trying to achieve. Luke...
Send us Fan Mail In this episode of the UX Institute Podcast, Mark Swain speaks with Dan Saffer, designer, educator and a sharp voice on where AI product design is heading and where it is still falling short. This conversation looks at the reality of using AI day to day, beyond the hype. Dan explains why so many AI products still feel like hard work, why the prompt box has become a lazy default interface, and how too much cognitive load is still being pushed back onto users. Rather than makin...
Send us Fan Mail In this episode of the UX Institute Podcast, I speak with Barry O’Reilly — author of Lean Enterprise and Unlearn, and co-founder of venture studio NobodyStudios — Barry joins us to talk about why he’s not chasing unicorns, and why “boring” AI businesses might be the smartest bet in the next decade. Barry shares his journey from accidentally falling into programming in Dublin, Ireland to working on products such as Citysearch in the first dot-com wave, ThoughtWorks during the ...