Show Notes
What if the person helping you prepare for your next CQC inspection had actually been the inspector? In this episode of the Care Intelligence Revolution, Eddie Hoult, Founder of UpEd Limited Adult Social Care Support Consultancy, whose career spans every level of the sector, from frontline support worker at 13, to registered manager, regional operational lead, head of compliance, and CQC adult social care inspector. Eddie brings a rare 360-degree perspective to the table, cutting through the myths, fears, and misconceptions that surround CQC inspections and replacing them with clarity, confidence, and practical guidance. In this episode, Tanya speaks with Eddie Hoult, Founder of UpEd Limited Adult Social Care Support Consultancy, about what it truly means to provide outstanding, person-centred care and how to feel confident when the regulator comes knocking. Eddie's career is unlike most in the sector. She started as a support worker at 13 in a Cotswolds care home, eventually working her way through registered manager, regional operational lead, head of compliance, and spending years as a CQC adult social care inspector before founding UpEd Limited in 2021. That breadth of experience gives her a perspective most consultants simply don't have, and in this conversation she shares it generously. The episode covers the biggest myths care providers hold about CQC inspections, why the core regulations haven't fundamentally changed despite recent methodological upheaval, and how providers can feel genuinely confident rather than fearful when inspection day arrives. Eddie is clear that outstanding care isn't about a gleaming building or a perfect policy bundle. It's about what's actually happening on the floor, every single day. There's also a practical breakdown of what providers can do if they disagree with an inspection report, covering factual accuracy challenges, rating reviews, and conduct complaints as three entirely separate processes. And for anyone feeling overwhelmed, Eddie offers straightforward advice on finding the right consultant, using free resources wisely, and reaching out to peers who've recently been through the process. Eddie is also an expert contributor to Open Doc, a free platform offering community-validated care policies for providers of all sizes. She explains why even the best policy bundle needs to be personalised, engaged with, and brought to life on the floor before it means anything."Every day is a CQC day. You're not doing it for CQC, you're doing it for the person receiving care and support." Connect with Eddie Hoult: Founder, UpEd Limited Adult Social Care Support Consultancy. Find Eddie on LinkedIn, where she responds to messages and is happy to offer guidance. You can also find her expert-reviewed policies on OpenDoc. Resources mentioned: Skills for Care, The Outstanding Society, the CQC website (factual accuracy and rating review guidance), and OpenDoc - the free policy library The Care Intelligence Revolution is a podcast for health and social care professionals who want practical insight, honest conversation, and the tools to raise standards for the people they support.
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Policies are meant to protect care teams, so why do so many dread them, ignore them, or just ask "that one person who knows everything" instead? In this episode, Mark Topps is joined by Lucy Buxton to unpack why policies have become overwhelming, hard-to-navigate documents and why separating "policy" from "procedure" could change everything We also introduce OpenDoc's new AI voice agent, giving staff instant, accurate, multilingual answers straight from their actual policies, no hallucinations, no guesswork. This episode is a candid conversation about accessibility, safety, and building a truly person-centred future for care. To find out more about Health Connect click here. To find out more about OpenDoc, and to access a whole suite of free policies and procedures, click here. To connect with Lucy, visit her website here, or find her LinkedIn account here. To connect with our host, Mark Topps on LinkedIn click here. To be a guest, email [email protected]
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