Leadership Confessions: Accountability Skills to Set New Leaders Up for Success
Crucial Skills | Management & AccountabilityShow Notes
Brittney Maxfield sits down with Justin Hale, co-author of the newly released third edition of Crucial Accountability, to discuss why so many new managers struggle in their leadership roles. Justin explains why more than a third of managers feel they were promoted for the wrong reasons, and dives into three skills new leaders need in order to succeed.
Justin walks through the tools at the heart of Crucial Accountability that show how to break down a conversation and communicate in a positive way. These skills are critical for new managers as they tackle what is called the “performance gap” with their employees. Justin shares his own personal stories that highlight why these conversations with leaders matter and how they impact everyone involved. In the end, he provides a framework for balancing empathy and accountability so that even the hardest of conversations can become moments of growth.
Chapters [Start] The Accidental Manager Problem: Justin Hale introduces the third edition of Crucial Accountability, and dives into research on why new managers are promoted for the wrong reasons. 05:53 Changing the Math on Silence: Diving into how to understand the avoidance problem and introducing three skills to build up new managers for their roles. 14:13 Leading with Good Intent: How to engage in the right conversation once you have identified and prepared the necessary patterns. 27:20 Empathy and Accountability: A takeaway for new managers to help them face accountability and difficult conversations in the future.
Links and ResourcesCrucial Learning Crucial Accountability: Proven Skills to Build Trust, Address Disappointment, and Get Results Crucial Conversations ® for Accountability (course) Leadership Confessions: Accountability Skills to Set New Leaders Up for Success | eBook
Learn more about Brittney Maxfield here. Learn more about Justin Hale here.
The Crucial Skills Podcast is brought to you by the authors and experts at Crucial Learning, home of Crucial Conversations for Mastering Dialogue and Crucial Conversations for Accountability training.
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