Show Notes
Discover how technology is transforming emergency response with Michelle, CIO of the San Francisco Department of Emergency Management. In this episode of Soul of the CIO, Michelle shares how one of the nation's busiest emergency management organizations is modernizing 911, adopting AI responsibly, improving disaster response, and leading digital transformation across city government.
From managing San Francisco's COVID response to preparing for earthquakes, wildfires, floods, and major public events, Michelle explains what it takes to build resilient technology systems where reliability can mean the difference between life and death. She also discusses the future of cloud based emergency services, AI assisted dispatch, public sector innovation, and what the next generation of CIO leadership looks like.
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