Epi 216: The Exact Hiring Timeline To Implement At 80% CAPACITY | Tamsin Parry
The Builders Ladder: Business Growth Strategies for Residential Construction BusinessesShow Notes
Tamsin Parry from The Doing Co actively attacks the specific mistake of hiring administrative help when the business owner is already operating at 110 percent capacity. When a builder waits until they are completely overwhelmed, they fail to provide proper systems or structure for the new worker. When the new hire inevitably struggles, the owner blames the virtual assistant instead of their own broken delegation process, leaving the builder trapped doing data entry.
To solve this heavy administrative burden, Tamsin introduces the strategy of hiring a general construction VA when the business reaches 80 percent capacity. By dedicating exactly five hours a week to proper training and system implementation, builders can successfully offload their tech-heavy tasks. This structured outsourcing approach allows construction owners to finally implement high-level coaching strategies and reclaim their daily schedule.
Links & Resources The Doing Co Website: thedoing.co 🕒 Timestamped Key Points 00:01:03 Sourcing virtual assistants for builders from the Philippines to solve long-term retention issues. 00:01:50 Blaming the virtual assistant when the actual failure stems from the builder lacking delegation systems. 00:03:03 Offloading heavy administration work because construction owners are typically not tech-savvy. 00:04:16 Establishing a minimum revenue baseline of 15k to 20k per month before looking to outsource operations. 00:05:08 Hiring at 80 percent capacity instead of waiting until the business is completely overwhelmed. 00:05:21 Dedicating five hours a week to properly train a general construction VA during the onboarding phase. 00:05:57 Facilitating software integrations like Wondabuild and Xero directly through the remote team member. 00:10:00 Utilizing a full-time virtual assistant to actively implement high-level business coaching strategies. https://www.facebook.com/groups/TPBmember: https://www.facebook.com/TheProfessionalBuilder See omnystudio.com/listener for privacy information.
More from The Builders Ladder: Business Growth Strategies for Residential Construction Businesses
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Louis, a developer based in Vancouver, faced a critical operational bottleneck when scaling his residential construction company. He was trapped trying to solve technical issues on site and relying on the undocumented loyalty of subcontractors who had worked alongside him for 11 years. This lack of clear expectations meant trades arrived on unprepared sites, wasting schedule time and pulling Louis away from high-level sales.
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Narelle and Graham Brown of Pedersen Homes realized they were the primary obstacles to their own company's success. Despite growing to 12 staff members, Graham was still manually erecting site fences and emptying rubbish trailers. Worse, he was taking up to 16 phone calls a day from a single foreman, bleeding site problems into their family dinner time and forcing the couple to take separate holidays just to keep the business running.
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