Show Notes
For government agencies, connecting users to information is a critical part of meeting the public’s needs and delivering excellent customer service. DigitalGov Search helps agencies deliver information to government searchers on every level—federal, state, local, and tribal.
Recently, search analyst Dawn McCleskey sat down to discuss the work of DigitalGov Search, including:
What DigitalGov Search does How working with search is a natural fit for librarians Why the government needs a homegrown search service The challenges of managing a search service for 2,500 websites Future directions for DigitalGov Search Why you can’t find everything online (like searching for Ben Franklin’s jet pack!)
More from DigitalGov Podcast
The Social and Behavioral Sciences Team (SBST) uses theories, research, and methods from the social and behavioral sciences to address and solve challenges faced by the public. Team members come from a variety of backgrounds, including economics, psychology, and political science.
You cannot improve your digital outreach without data. Since 2012, the Digital Analytics Program (DAP) has provided agencies the critical information and metrics that they need to make their public-facing websites better. The buzz around DAP has grown with the release of the Digital Analytics Dashboard, which provides a real-time glimpse into government Web traffic, and Pulse, a dashboard showing the percentage of agencies that have implemented DAP. Both dashboards rely on DAP data to inform the public about government Web activities.
DigitalGov University has added podcasts to our suite of offerings on DigitalGov, featuring interviews and discussions with leaders in the DigitalGov community.
To provide great customer service, bring your agency’s customers to the table.
The Central Intelligence Agency launched their Twitter account with the second most retweeted inaugural post in the platform’s history: “We can neither confirm nor deny that this is our first tweet.”