Sandeep Dadlani: Why Healthcare Needs AI That Listens—Not Just Learns Video
From the Horse's Mouth: Intrepid Conversations with Phil FershtShow Notes
We don't need more dashboards—we need more listening.
In this episode, Phil Fersht sits down with Sandeep Dadlani, the Executive Vice President and Chief Digital and Technology Officer at UnitedHealth Group, to explore what fundamental healthcare transformation looks like in the age of AI.
Sandeep dives into how UnitedHealth is deploying ambient AI and agentic systems to reduce clinical burnout, improve access to care, and, most importantly, bring empathy back into the doctor-patient relationship.
This is AI designed to serve, not replace. And it's already in the hands of thousands of clinicians.
What You'll Hear in 30 Minutes
- Why healthcare has a tech problem and a humanity problem
- How ambient listening AI is giving doctors their time—and their focus—back
- What "agentic AI" really means in clinical workflows
- The risks of bad AI and the urgency of building trusted systems
- How to scale AI in ways that respect patients, doctors, and outcomes
Guest Snapshots
Sandeep Dadlani is the Executive Vice President and Chief Digital & Technology Officer at UnitedHealth Group, where he leads the charge in rethinking how one of the world's largest healthcare companies uses technology. With prior roles at Mars and Infosys, Sandeep brings a rare blend of consumer empathy and enterprise tech savvy. His current mission? Use AI to fix the system without losing sight of the people it's meant to serve.
Timestamps
00:00 – Welcome and Introductions
01:20 – Why Healthcare Needs a Reboot
03:48 – What "Frictionless" Really Means in Care
06:35 – Agentic AI: More Than a Buzzword
08:12 – Ambient Listening: Letting Doctors Be Doctors
12:47 – Creating Space for Human Connection
14:40 – Scaling AI to 2,000+ Clinicians
16:22 – Designing Tech That Actually Helps
18:57 – Building for Real People, Not Just Processes
22:10 – Where Healthcare Transformation Goes Next
24:36 – Closing Thoughts: A More Human Future
Explore More
🌐 Learn more about UnitedHealth Group: https://www.unitedhealthgroup.com/
🔗 Follow Sandeep Dadlani on LinkedIn: https://www.linkedin.com/in/sdadlani/
🔗 Follow Phil Fersht: https://www.linkedin.com/in/pfersht/
🔗 More from HFS Research: https://www.hfsresearch.com
More from From the Horse's Mouth: Intrepid Conversations with Phil Fersht
In this episode of From the Horse's Mouth, HFS Research CEO and Chief Analyst Phil Fersht sits down with Alan Trefler, Founder and CEO of Pegasystems, for a candid conversation on how enterprises should approach AI without getting caught up in the hype.
In this episode of From the Horse's Mouth, HFS Research CEO and Chief Analyst Phil Fersht sits down with Aaron Levie, co-founder and CEO of Box, to explore the next decade of enterprise AI, agents, and knowledge work.
In this episode of From the Horse's Mouth, HFS Research CEO and Chief Analyst Phil Fersht sits down with Steve Chase, Global Head of AI and Innovation at KPMG, for a candid conversation on where enterprise AI really is right now, and why this moment is different from every hype cycle that came before it.
In this episode of From the Horse's Mouth, HFS Research CEO and Chief Analyst Phil Fersht speaks with Kristin Milchanowski, Chief AI & Quantum Officer and Founding Director, BMO Institute for Applied Artificial Intelligence & Quantum, BMO Financial Group.
In this episode of From the Horse's Mouth, HFS Research CEO and Chief Analyst Phil Fersht speaks with Ritesh Idnani, MD & CEO of Firstsource, for a candid discussion on how AI is reshaping the business process services industry.