Why AI Fails Without a New Operating Model with Kelley Steven-Waiss

Your AI tools aren't broken. Your operating model is.

Meg Bear and Amy Wilson sit down with Kelley Steven-Waiss, Founder of Novaworks, former CHRO, founder of Hitch (acquired by ServiceNow), and author of Valley Girls, to explain why so many AI pilots stall — and what great leaders do differently.

Kelley shares why adding new tech on top of old ways of working leads to poor results, how to design a system of work that includes people, agents, and robots, and why she believes the CHRO role should evolve into Chief Work Officer.

In this episode, you’ll learn:

* Why AI fails when the operating model stays the same

* How to map strategy to work before you add new tools

* What strong AI leadership looks like in practice

* How founders build resilience and the muscle for rejection

About Kelley: Kelley Steven-Waiss is Founder of Novaworks, an AI-native system for managing the total workforce. She served as CHRO for 13 years, founded Hitch, and writes on leadership and the future of work.

About the show: The Meg and Amy Show with former tech executives Meg Bear and Amy Wilson — bold takes on AI, leadership, and the future of work.

References:

https://home.paworld365.com/events/26sfo

https://www.ikonaanalytics.com/

https://www.themegandamyshow.com/

https://www.stratechi.com/six-sigma/

https://www.linkedin.com/in/davewright2?trk=public_post_feed-actor-name

https://www.linkedin.com/in/briansolis

https://www.linkedin.com/in/kelleystevenwaiss

https://www.amazon.com/Infinite-Visionary-Transform-Businesses-AI-Forward-ebook/dp/B0GZLNRLMS

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