Why Your Business Isn't Growing (And How to Fix It)

Discover more marketing insights and top agencies at https://www.designrush.com Lisa Robbin Young has spent over three decades evolving Ark Entertainment Media, steering the business through market shifts, rapid expansion phases, and major strategic pivots. DesignRush Podcast host Kia Johnson speaks with Lisa about the operational frameworks behind long-term business growth, including how Ark doubled its earnings in 2018 and established an 80% client retention model. Lisa also unpacks how founders can eliminate CEO bottlenecks, why transitioning to flexible month-to-month terms increased long-term retention, and how she repositioned her advisory offers around high-stakes decision-making and organizational resilience. What you’ll learn: How an 80% client retention rate fuels predictable business expansion

How founders can remove operational bottlenecks to scale team execution

Why high-trust delivery models outperform high-friction lock-in contracts

How to reposition core offers for resilience during market shifts

About Lisa Robbin Young: Founder of Ark Entertainment Media, leading the company's evolution since 1993

Strategic advisor and keynote speaker specializing in business resilience and high-stakes decision-making

Doubled company earnings in 2018 while building a membership model with ~80% retention

Related DesignRush resources: Customer retention & web design trends: https://www.designrush.com/agency/website-design-development/trends B2B SaaS marketing strategies: https://www.designrush.com/agency/software-development/trends/b2b-saas-marketing Subscribe to the DesignRush Podcast for more practical lessons from founders, CEOs, and business leaders. #DesignRushPodcast #BusinessGrowth #Leadership #ClientRetention #B2BStrategy