Show Notes
In this conversation, Ceri Hughes shares her extensive career journey in knowledge management, learning and development, and her transition into coaching. She discusses the evolution of knowledge management, the impact of AI on the industry, and the challenges leaders face in adapting to these changes. The conversation explores the evolving landscape of knowledge management, particularly in the context of AI integration and its implications for workforce development and organizational strategy. Ceri emphasizes the importance of active listening, curiosity, and community engagement for professionals in the knowledge management field.
Takeaways Evolution of knowledge management Impact of AI on leadership AI reshapes knowledge management Active listening is essential
Chapters 00:00 Ceri Hughes: A Career Overview 06:13 The Evolution of Knowledge Management 11:57 Transitioning to Learning and Development 18:03 Defending Knowledge Management 23:45 Coaching and Leadership Challenges 26:27 Impact of AI on Workforce Development 28:41 Reflections on Knowledge Management Conference 31:34 AI Transformation in Knowledge Management 33:40 Essential Skills for New Entrants 39:44 Staying Relevant in Knowledge Management 40:35 Navigating AI Governance Challenges 49:56 Establishing a Clear Point of View Ceri Hughes
Ceri is an independent Executive Coach, Non-Executive Director, Speaker and Facilitator. Until 2024 she was Director of Operations for KPMG's Chief People Officer. Her career at KPMG spanned more than 24 years, latterly in Operations, but for 16 years she led Knowledge Management and Research groups at the firm in the UK and internationally, including the establishment of offshore knowledge operations in India, and then became the Head of Learning and Knowledge Management for KPMG UK in 2017. In 2020 she was part of the team leading the firm’s response to the Covid-19 pandemic. Prior to working at KPMG, Ceri was the Global Head of Information and Records Management at an international telecommunications company. She began her career as a Library Association/SCONUL Graduate Trainee in the Information Centre at the Lord Chancellor’s Department.
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