Show Notes
In this episode of Behind the Meter: an MPSC Podcast, we’re shining a light on a growing threat to Michigan energy customers—utility scams. From phone calls demanding immediate payment to imposters showing up at your door, scammers are using increasingly sophisticated tactics to trick consumers out of their money and personal information. We’re joined by Monica Martinez, a nationally recognized expert in utility scams and consumer protection, who shares the latest trends, red flags to watch f...
More from Behind the Meter: An MPSC Podcast
Affordability isn’t achieved through one program, one order or a single conversation. Moving the needle requires multiple approaches—and all of us rowing in the same direction. In this episode of Behind the Meter, MPSC Chair Dan Scripps and Commissioners Katherine Peretick and Shaquila Myers discuss the Commission’s ongoing work to improve energy affordability, including community engagement, a new affordability webpage and recommendations for legislative reforms that could help lower costs a...
The Michigan Public Service Commission is making utility data easier to access, understand and use. In this episode of Behind the Meter, we explore Regulatory Transparency by Design and the MPSC’s first-in-the-nation online transparency tool, which gives the public greater access to customer and electric reliability data that was once spread across regulatory filings and technical reports. Learn how customers can use the data to better understand utility performance, how MPSC st...
In this episode of the Michigan Public Service Commission’s Behind the Meter podcast, we explore the MPSC’s new energy affordability goal: reducing the energy burden for income‑constrained Michiganders to no more than 6% of household income. Earlier this month, the MPSC established the 6% benchmark as the guiding standard for improving and coordinating energy assistance programs across Michigan. The goal is to shift from a crisis‑driven system to one focused on long‑term home energy security,...
This episode explores how Integrated Resource Planning (IRP) shapes Michigan’s long‑term energy decisions. We break down what an IRP is, why it matters, and how it guides utilities in delivering safe, reliable, and affordable power. Listeners will gain insight into the data, technologies, and policy considerations that inform Michigan’s energy future.
In this episode of the MPSC’s Behind the Meter podcast, we follow a day in the life of Customer Assistance Division staff who help Michigan energy and telecom customers resolve disputes and navigate assistance options. Listeners get an inside look at how the call center supports customers, identifies issues with providers, and spots trends that signal emerging problems — and learn when it’s time to reach out for help with their energy or telecom concern. For more information on the inquires ...