CTO of LabourNet on Microsoft Teams Phone and Contact Centre with a Dispersed National Workforce

Jamie Bartlett, award-winning technology writer and bestselling author of How to Talk to AI, discusses why the skills that matter most for using language models are cognitive and linguistic, not technical. • How language models actually work and why understanding the basics changes how you use them • The sycophancy problem: how question framing and emotional pressure skew your results • Why cognitive offloading is a growing risk for individuals and organisations • Voice mode vs typing and...

Tristan Gayford, Microsoft Teams Product Manager at EY, discusses managing Microsoft Teams across one of the world's largest organisations and the challenge of shifting from predictable per-user licensing to consumption-based AI costs. • Tristan's journey through the unified communications evolution, from Office Communications Server in 2008 through Lync and Skype for Business to Microsoft Teams at enterprise scale • Running Microsoft Teams across 400,000+ employees in over 100 countries, a...

Pratik Chanda, WW Partner Sales Lead - Devices, GCPS GTM at Cisco, discusses Cisco's record-breaking growth in the devices market and why the company is uniquely positioned for Microsoft Teams Rooms deployments. • Cisco's journey to becoming one of the fastest-growing Microsoft Teams Rooms OEMs, crossing almost a billion dollars in devices revenue • What sets Cisco apart: the intelligent workplace experience, combining AV, networking, security and AI observability across the entire stack •...

Chandra Chivukula, Vice President of Engineering at Microsoft Teams, discusses the evolution of Microsoft Teams into a platform for human and agentic interaction. • Microsoft Teams is being positioned as a secure, compliant enterprise surface for AI agents, bringing agentic infrastructure within the Microsoft 365 compliance boundary • Microsoft Scout demonstrates the power of enterprise-safe AI, running within the corporate boundary with full access to organisational data for real productiv...

Victor Guzman, Senior Technical Program Manager at Microsoft, and Siunie Sutjahjo, Principal Product Manager, Microsoft Teams Meeting, walk through the exact quality review process from Microsoft's Get to Green programme, giving every Microsoft Teams admin the tools to diagnose and resolve call quality issues. • Victor shares the seven-step quality and reliability checklist that resolved 99% of escalated customer issues • A full walkthrough of the CQD QER 5.3 templates, covering usage summa...