Show Notes
๐๐ฏ๐๐ซ๐ฒ ๐ฒ๐๐๐ซ ๐ก๐ ๐๐ฑ๐ฉ๐๐๐ญ๐ฌ ๐๐๐ฆ๐ข๐ฅ๐ข๐๐ซ ๐๐๐๐๐ฌ. ๐๐ฏ๐๐ซ๐ฒ ๐ฒ๐๐๐ซ ๐ญ๐ก๐ ๐ซ๐จ๐จ๐ฆ ๐ข๐ฌ ๐ฒ๐จ๐ฎ๐ง๐ ๐๐ซ ๐ญ๐ก๐๐ง ๐ญ๐ก๐๐ญ. ๐จ๐ฆ Miles Walker is channel development manager at Kaseya, based in Vancouver with the head office in Miami. He has worked this show three or four years running, and he joined us at ASCII Edge in Toronto to talk about where SMBs actually start. ๐๐๐๐ข๐๐ข๐๐ง๐๐ฒ ๐๐ง๐ ๐ญ๐ข๐ฆ๐. ๐๐ ๐ ๐๐ฏ๐ ๐ฎ๐ฌ ๐ญ๐ฐ๐จ ๐๐ง๐ฌ๐ฐ๐๐ซ๐ฌ ๐๐จ๐ซ ๐ญ๐ก๐ ๐ฉ๐ซ๐ข๐๐ ๐จ๐ ๐จ๐ง๐. Miles put AI alongside the arrivals he has already lived through, the DVD and the internet among them. The work now is the same work as then: figure out how it makes life easier and how it makes the businesses you serve run better. Saving money helps. ๐ด On the myth he would bin: that AI is terrifying and coming for every job. Some roles will change, and his read is that the people who embrace it end up in better ones. The people running away from it are the ones with a problem.
๐ด His guidance for MSPs over the next twelve months: work out which tools actually suit you. Not every AI tool fits every MSP, and spending heavily on something that mostly writes emails is not a strategy.
๐ด His practical version: find the five or six tools that genuinely save you money and make you more efficient, and go deep on those rather than wide on everything.
๐ด A point we added on the day: match the model to the job. Reaching for the most expensive option to draft an email is how budgets disappear without much to show for it.
๐ด His highlight was the new faces. Businesses a year old, some a couple of years old, all choosing a Canadian show to understand the Canadian market.
๐ด That is what he thinks sets ASCII Edge apart. Canadian content and Canadian vendors alongside the American and European ones. New rooms are where new ideas come from. ๐๏ธ Stream on: โถ๏ธ Youtube: https://www.youtube.com/@SMBAIHUB โถ๏ธ Amazon Music: https://music.amazon.in/podcasts/b93fd52f-bc53-4ee9-98d7-3b9e10ea0e6f/ai-breakdown โถ๏ธ Apple Podcast: https://podcasts.apple.com/in/podcast/ai-breakdown/id6799578599 โถ๏ธ Web: smbaimagazine.com โถ๏ธ Web: smbaipodcast.com Disclaimer: The information shared in this podcast is for general informational purposes only and should not be considered as direct financial or business advice. Always consult with a qualified professional for advice specific to your situation. This is an Independent commentary. Third-party excerpts are credited on screen or in the show notes. Some voices in this program are AI-generated.
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๐๐ ๐ฌ๐ฉ๐๐ง๐ญ ๐ ๐ฒ๐๐๐ซ ๐ฌ๐๐ฒ๐ข๐ง๐ ๐ก๐ฎ๐ฆ๐๐ง๐ฌ ๐ฆ๐ฎ๐ฌ๐ญ ๐ฆ๐๐ง๐๐ ๐ ๐๐ ๐๐ ๐๐ง๐ญ๐ฌ ๐ฅ๐ข๐ค๐ ๐ฌ๐ญ๐๐๐. ๐๐ก๐๐ง ๐ก๐ ๐ซ๐๐ฏ๐๐ซ๐ฌ๐๐ ๐ข๐ญ ๐ข๐ง ๐ฉ๐ฎ๐๐ฅ๐ข๐. ๐ Ethan Mollick's new position is that organising agents is not the hard part, because most of management exists to solve problems agents do not have. Information hoarding. Turf protection. Humans bring those along. Software leaves them behind. This week on ๐๐ก๐ ๐๐ ๐๐ซ๐๐๐ค๐๐จ๐ฐ๐ง: ๐๐ฆ๐๐ฅ๐ฅ ๐๐ฎ๐ฌ๐ข๐ง๐๐ฌ๐ฌ. ๐๐ข๐ ๐๐ฆ๐๐ข๐ญ๐ข๐จ๐ง๐ฌ. ๐๐๐๐ง ๐๐ฎ๐๐ ๐๐ญ. When organising work gets cheap, the list of things worth attempting grows. His phrase for the result is an infinite backlog, and somebody still has to choose what goes at the top of it. Inside the episode: ๐ด Google freezing its open source bug bounty after a flood of automated submissions, the vast majority invalid ๐ด Apple requiring very explicit user action before an app receives Full Disk Access, because of what always on agents can reach ๐ด Eight personal agents compared side by side, features converged, and only two letting you bring your own model ๐ด A shelf life of about six months on the messaging app trick that currently sets some of them apart ๐ด The move: ten things you never had the capacity for, and one you hand to an agent Effort is getting cheap. Attention is the thing to budget now. ๐๏ธ Stream on : โถ๏ธ Youtube: https://www.youtube.com/@SMBAIHUB โถ๏ธ Spotify: https://open.spotify.com/show/03455lXXM29joyuucQkkyq โถ๏ธ Amazon Music: https://music.amazon.in/podcasts/b93fd52f-bc53-4ee9-98d7-3b9e10ea0e6f/ai-breakdown โถ๏ธ Apple Podcast: https://podcasts.apple.com/in/podcast/ai-breakdown/id6799578599 โถ๏ธ iHeart Radio : https://www.iheart.com/podcast/1333-ai-breakdown-340815159/ โถ๏ธ Web: smbaimagazine.com โถ๏ธ Web: smbaipodcast.com Disclaimer: The information shared in this podcast is for general informational purposes only and should not be considered as direct financial or business advice. Always consult with a qualified professional for advice specific to your situation. This is an Independent commentary. Third-party excerpts are credited on screen or in the show notes. Some voices in this program are AI-generated.
๐๐ง๐ ๐๐ฌ๐ญ๐ข๐ฆ๐๐ญ๐ ๐๐จ๐ซ ๐ฅ๐๐ญ๐ญ๐ข๐ง๐ ๐ก๐ข๐ฌ ๐๐ ๐๐ ๐๐ง๐ญ๐ฌ ๐ฎ๐ฌ๐ ๐ฌ๐จ๐๐ญ๐ฐ๐๐ซ๐ ๐ก๐ ๐๐ฅ๐ซ๐๐๐๐ฒ ๐ฉ๐๐ฒ๐ฌ ๐๐จ๐ซ: ๐๐ฌ ๐ฆ๐ฎ๐๐ก ๐๐ฌ $๐๐๐,๐๐๐ ๐ ๐ฒ๐๐๐ซ. ๐ณ Jason Lemkin of SaaStr asked the question. His revenue agent alone makes between 35,000 and 40,000 API calls a day, and a price per call that looks trivial turns into a large number by month end. This week on ๐๐ก๐ ๐๐ ๐๐ซ๐๐๐ค๐๐จ๐ฐ๐ง: ๐๐ฆ๐๐ฅ๐ฅ ๐๐ฎ๐ฌ๐ข๐ง๐๐ฌ๐ฌ. ๐๐ข๐ ๐๐ฆ๐๐ข๐ญ๐ข๐จ๐ง๐ฌ. ๐๐๐๐ง ๐๐ฎ๐๐ ๐๐ญ. Your agent is a new kind of customer, and vendors have noticed. The next line in your software budget may be one nobody has written yet. Inside the episode: ๐ด That $240,000 against the $5 Postgres instance the agent itself suggested, and why the contract and the security review come before the saving
๐๐% ๐จ๐ ๐๐ข๐ซ๐ฆ๐ฌ ๐ฐ๐ข๐ญ๐ก ๐๐๐ฐ๐๐ซ ๐ญ๐ก๐๐ง ๐๐ข๐ฏ๐ ๐ฉ๐๐จ๐ฉ๐ฅ๐ ๐ฌ๐ญ๐ข๐ฅ๐ฅ ๐๐๐ฅ๐ข๐๐ฏ๐ ๐๐ ๐ข๐ฌ ๐ง๐จ๐ญ ๐๐จ๐ซ ๐ญ๐ก๐๐ฆ. ๐ This week Kree and Varun sit down in studio with Mehnaz Tabassum, social entrepreneur and one of the founders of CogniCo AI Consulting, which exists to help nonprofits, lean teams and changemakers adopt AI on tight budgets. This week on ๐๐ก๐ ๐๐ ๐๐ซ๐๐๐ค๐๐จ๐ฐ๐ง: ๐๐ฆ๐๐ฅ๐ฅ ๐๐ฎ๐ฌ๐ข๐ง๐๐ฌ๐ฌ. ๐๐ข๐ ๐๐ฆ๐๐ข๐ญ๐ข๐จ๐ง๐ฌ. ๐๐๐๐ง ๐๐ฎ๐๐ ๐๐ญ. Named Atlantic Canada's most inspiring immigrant, she has built four purpose driven ventures from the ground up, and was once one of the youngest senior IT project managers in the Government of Canada. She knows the technology, the mission, and the reality of doing a great deal with very little. Inside the conversation: ๐ด The adoption gap between small and large businesses shrank from 1.8x in 2024 to about 1.2x in 2025, and 91% of small businesses using AI say it lifted revenue
๐๐ฎ๐ฌ๐ข๐ง๐๐ฌ๐ฌ๐๐ฌ ๐๐จ๐ฎ๐ ๐ก๐ญ ๐ฆ๐จ๐ซ๐ ๐๐ ๐๐ง๐ ๐ฉ๐๐ข๐ ๐ฅ๐๐ฌ๐ฌ ๐๐จ๐ซ ๐ข๐ญ. ๐๐จ๐๐จ๐๐ฒ ๐ข๐ง๐ฌ๐ข๐๐ ๐ญ๐ก๐๐ฆ ๐๐๐๐ข๐๐๐ ๐ญ๐ก๐๐ญ. ๐ Ramp's latest reading shows token spend down 5.2% while the number of tokens used went up. The explanation on offer is price competition between the big labs, which means the saving arrived from outside the business entirely. This week on ๐๐ก๐ ๐๐ ๐๐ซ๐๐๐ค๐๐จ๐ฐ๐ง: ๐๐ฆ๐๐ฅ๐ฅ ๐๐ฎ๐ฌ๐ข๐ง๐๐ฌ๐ฌ. ๐๐ข๐ ๐๐ฆ๐๐ข๐ญ๐ข๐จ๐ง๐ฌ. ๐๐๐๐ง ๐๐ฎ๐๐ ๐๐ญ. A discount you did not plan for is a discount you will not keep, unless somebody is watching the bill. KPMG surveyed more than 2,100 senior leaders across 20 countries and found which habits separate the organisations with an established return from the ones still experimenting. Inside the episode: ๐ด 77% of the established group track AI costs on a dashboard, against 43% of the experimenters
๐ ๐จ๐ฎ๐ซ๐ญ๐๐๐ง ๐ญ๐จ๐จ๐ฅ๐ฌ. $๐๐๐ ๐ ๐ฆ๐จ๐ง๐ญ๐ก. ๐ ๐จ๐ฎ๐ซ ๐จ๐ ๐ญ๐ก๐๐ฆ ๐ ๐๐ญ ๐จ๐ฉ๐๐ง๐๐ ๐ข๐ง ๐ ๐ง๐จ๐ซ๐ฆ๐๐ฅ ๐ฐ๐๐๐ค. ๐ณ Which is a team of fourteen where ten have never turned up. Most owners have never added that column up, because every line was small enough to ignore and they arrived one at a time. This week on ๐๐ก๐ ๐๐ ๐๐ซ๐๐๐ค๐๐จ๐ฐ๐ง, we open a theme that runs all seven days: ๐๐ฆ๐๐ฅ๐ฅ ๐๐ฎ๐ฌ๐ข๐ง๐๐ฌ๐ฌ. ๐๐ข๐ ๐๐ฆ๐๐ข๐ญ๐ข๐จ๐ง๐ฌ. ๐๐๐๐ง ๐๐ฎ๐๐ ๐๐ญ. Output stopped being tied to headcount. For most of business history, doing more meant hiring more. That equation has quietly come apart, and the gap between what a lean team can attempt and what it can afford narrowed sharply in about eighteen months. Inside the episode: ๐ด Solo founded US startups rose from 23.7% in 2019 to 36.3% by the first half of 2025