Episode 020: Your Best Intern Just Left. Did Everything They Knew Leave Too? — The workarounds, the tricks, the families who need a reminder call: here's how to keep them.
Learning Experience Design for ChangemakersShow Notes
Picture your best intern's last day. They know which families need a reminder call, how to get the projector working, and which volunteer is great with the little ones. A few weeks after they leave, you realize almost none of it was written down. In this episode, Renee shares how to tell whether your training lives in people instead of in a place, and what to do about it before the next goodbye. In this episode: The three signs your training walks out the door: "Ask Sarah," the binder nobody trusts, and the five-place scavenger hunt What an archaeology field crew knows that most nonprofits don't: excavation is destruction, and the record is all that survives Why a certified CRM consultant is telling you new software won't fix this on its own A quick walk-out audit you can do right now (with a pen, or in your head while you drive) Three moves: capture it while they're still here, give it one home, update it once What next season looks like when new people start from where the last person left off
Timestamps [~0:00] Your best intern's last day [~0:52] Welcome and where we are in the series [~1:35] Three signs: Ask Sarah, the binder, the scavenger hunt [~3:15] Excavation is destruction [~5:20] "We just need better software" [~6:54] Try this now: the walk-out audit [~8:12] Three moves to stop knowledge from walking out the door [~10:28] Picture the next goodbye [~11:43] Homework, webinar, and close
Resources mentioned Free live webinar, Thursday, October 22: How to Build a Nonprofit That Runs Without You: https://www.kosterlearningdesign.com/optin-page Newsletter: https://www.reneekoster.com/newsletter Last week's episode (sign one, the same ten questions): Ep 19, How to Train Volunteers Without Rebuilding From Scratch Every Season
Your homework: Take one item from your walk-out list and get it written down before that person leaves. Then reply to any of Renee's emails with your number: how many places does your information live? If this episode helped, follow the show and leave a quick rating or review. It helps other changemakers find it.
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