
Mouli Venkatesan on AI, Interoperability, and Connecting Healthcare at Scale
Technovation with Peter High (CIO, CTO, CDO, CXO Interviews)Show Notes
Healthcare doesn’t lack data. The challenge is connecting it.
In this episode of Technovation, Mouli Venkatesan, EVP and Chief Information & Technology Officer of the Blue Cross Blue Shield Association, joins Peter High to discuss how interoperability, AI, and shared technology foundations can help create a more connected healthcare system.
Mouli explores how the Blue system balances national scale with local delivery, why longitudinal data matters to value-based care, and how BCBSA approaches AI through mindset, “heart set,” tool set, and skill set. He also explains why responsible AI begins with strong data governance and human involvement in clinical decisions.
The conversation also covers AI workforce development, build-buy-partner decisions, process improvement, and leadership through influence across independent organizations.
This episode is presented by ElevenLabs — Bringing technology to life. Learn more at elevenlabs.io
This episode is also presented by Retool — Build internal software better, with AI. Learn more at retool.com
More from Technovation with Peter High (CIO, CTO, CDO, CXO Interviews)
AI layered onto a broken process doesn’t fix the process; it just runs it faster. Prakash Kota spent his first 18 months at UKG consolidating two legacy companies into unified CRM, ERP, and data systems before any AI conversation began. Now, as Chief Transformation Officer, he is shifting the question from “what tools can we deploy?” to “what outcome are we trying to reach?” That discipline extends to the customer funnel, where AI-assembled signals travel with a prospect through every handoff, and to sales reps, where an autonomous assistant pushes pre-meeting briefs before a rep has to ask, reclaiming the 40–50% of call-prep time currently spent on research.
The binding constraint on AI adoption is not access to tools. It is the organizational fear and mindset shift required to reimagine work entirely.
Healthcare has accumulated friction that patients have come to accept as normal. Novant Health’s Chief AI Officer is systematically dismantling it.
Most generative AI programs stall at the pilot stage. Zoetis reached 95% computer-based colleague adoption.
The next generation of technology giants may not be built in software. They may be built in factories.