The Better Leaders Better Schools Podcast | The #1 Downloaded School Leadership Show

What the Apple Store Creator Would Do as a Principal with Ron Johnson

The Better Leaders Better Schools Podcast | The #1 Downloaded School Leadership Show

Show Notes

School leadership isn't the education business. It's the relationship business, and every interaction launches, deepens, or restores one. Principal leadership and school culture come down to relationships, says Ron Johnson, the executive who built the Apple Store and the Genius Bar for Steve Jobs, and too many schools are running it on fear instead of love. Steve told him not to use the word love in Silicon Valley, so Apple called it "enriching lives." Same idea. It became the operating principle for 60,000 employees across nearly 400 stores. Ron brings that playbook to campus. He interviewed all 400 store managers personally, so every employee was one degree from him. He'd be at the front door every morning if he ran your school. He calls power dynamics an artificial construct, and he's blunt about the rest: nobody performs well under fear. Not staff. Not students. Plus the four-word mission test, how to tell when a classroom has gone tired, and the two words Ron would put on every school marquee. 🧔🏻‍♂️ THINK THROUGH YOUR NEXT LEADERSHIP MOVE: https://myprincipalcoach.com — your AI-powered principal coach, available 24/7. ⌚️ TIMESTAMPS: 00:00 - Why schools have a fear problem 06:40 - Steve Jobs said don't use love 08:26 - Launch, deepen, restore every relationship 10:03 - The principal who always asked about his kids 12:02 - The four-word mission test 14:03 - Staying one degree from 60,000 employees 17:51 - Why principals belong at the front door 21:55 - Power dynamics are an artificial construct 25:09 - Love or fear: leadership's two choices 33:37 - What the Genius Bar teaches schools 36:57 - Is your classroom starting to feel tired 39:48 - Choose kindness and the kindest kid 42:11 - Three principles for a dream campus 44:14 - How to remove fear from school 🔗 CONNECT WITH RON JOHNSON: 🌎 Website: https://ronjohnsonshopsdifferent.com/ 💚 LinkedIn: https://www.linkedin.com/in/shopdifferent/ 💟 WHENEVER YOU ARE READY, HERE'S 3 WAYS TO HELP YOU DO SCHOOL DIFFERENT: 📬 Weekly newsletter: https://ruckusmakers.news/subscribe 📚 Monthly mini-books: https://ruckusmakers.media 🧭 Map your next 90-days: https://betterleadersbetterschools.com/principals-entry-plan/ 🫶 TODAY'S RUCKUSCAST IN PARTNERSHIP WITH: IXL IXL's adaptive platform finds every student's knowledge gaps, adjusts difficulty as they learn, and gives you a dashboard showing exactly where growth is happening. 🔎 Over 1 million teachers use it — get started at https://ixl.com/leaders ODP BUSINESS SOLUTIONS ODP Business Solutions has supplied schools for 30 years — converting dead computer labs into STEAM centers, stocking multiple campuses, upgrading whiteboards to interactive displays — all from a single supplier through cooperative contracts. 🔎 Learn more at https://odpbusiness.com/education ORCHARD Orchard gives every student a personalized career action plan and scores readiness across 8 dimensions — a number you can take to your board. 🔎 See how it works at https://betterleaders.orchard.careers/ KIDS FIRST EDUCATION Kids First Education builds professional learning around your district's priorities, your data, and your classrooms — not pulled off a shelf — and 98% of educators walk out ready to use what they learned. 🔎 Partner with them at https://kidsfirst.llc/leaders

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Leads education and innovation at Big Bad Boo Studios, where she builds multicultural animated content that helps kids navigate conflict, identity, and belonging. Rachael Thrash has spent 25 years designing curriculum and student leadership systems in international and public schools, from Helsinki to Portland, Maine. Her book, Let the Learners Lead, gives school leaders a field-tested toolkit for turning students from passengers into co-owners of their school culture. Most classroom management strategies treat student behaviour as something adults control, not something students share responsibility for. Rachael Thrash, author of Let the Learners Lead, spent 25 years testing what happens when schools flip that assumption — inviting quiet, disconnected, and overlooked students into real leadership instead of asking them to earn it first. The results reshape how you think about culture, norms, and who actually gets to lead in your building. 💟 What You'll Learn How to identify and invite the students your leadership programs usually overlook. Why revisiting classroom and student leadership norms all year — not just in week one — protects culture. How to build an authentic audience for student work so learning doesn't end at a grade. Why peer acknowledgment does more for student engagement than teacher praise. How the same student-voice protocols that work with kids also fix disengaged faculty. 🔨 Breaking Down the Old Rules 🩵 Key Insight #1: Student Leadership Programs Recruit the Wrong Students What's broken: Most student leadership retreats and councils only pull in kids who've already proven themselves as leaders. The shift: Rachael intentionally invites students who haven't participated much, because they're the ones with the sharpest observations about what isn't working. Impact: A withdrawn ninth grader who'd never spoken up built a BIPOC listening circle and presented on student leadership at international conferences within two years. 🚀 Key Insight #2: Classroom Norms Set in Week One Don't Survive the Year What's broken: Teachers build classroom norms during the first week of school, when every student is on their best behavior, then never revisit them. The shift: Norms have to be revisited regularly — when something goes wrong, the conversation returns to "how is this contributing to our classroom," not a rule violation. Impact: Teachers who build in regular norm check-ins see students take ownership of classroom culture instead of waiting to be corrected. 🧠 Key Insight #3: Peer Acknowledgment Beats Teacher Praise What's broken: Schools treat teacher approval as the primary motivator for good behavior and engagement, especially as students hit adolescence. The shift: Coaching students to recognize and acknowledge each other's contributions builds a stronger, more durable motivator than adult praise alone. Impact: Students who get peer recognition repeat the behavior that earned it — without an adult having to prompt them. 🤩 RACHAEL THRASH QUOTES FROM THE RUCKUSCAST "If you're looking at me to regulate your behavior, then you're not taking responsibility for yourself." — Rachael Thrash "If the supermarket line breaks into chaos, it's because each one of those people let it happen." — Rachael Thrash "Teacher acknowledgement is great. Peer acknowledgement is the holy grail." — Rachael Thrash "Who's the treasurer, who's the secretary — who cares is what I'm saying. What I care about is how you're treating each other and what we're doing collectively in this space." — Rachael Thrash "I am an AI optimist because I think that it's finally showing us that drill and kill is the most ridiculous thing ever." — Rachael Thrash "Every learner shapes this community. It has unique potential, and when each one of us contributes, we can create something beautiful." — Rachael Thrash 🏃‍♀️Your Do School Different Challenge Ready to implement? Start here: Tomorrow: Pull aside one student who has never volun

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