Summary
Psychiatry offers valuable insights into the implementation of electronic health records (EHR) and change management within healthcare settings. Dr. Rhiannon Doherty, Director of Usability and Clinical Optimization at Baptist Health, and Dr. Stephanie Lahr, Chief Medical Officer at Uperform, emphasize the importance of prioritizing human experience over technology. Dr. Doherty, a psychiatric nurse practitioner, shares her journey from clinical care to informatics, highlighting her commitment to reducing the friction between technology and patient care.
The conversation explores the challenges of EHR go-lives, particularly the need for effective change management strategies. Dr. Doherty discusses the significance of understanding user needs and fostering a sense of autonomy, competence, and connection among clinicians. She stresses that successful adoption of new technologies requires more than just training; it necessitates a deep understanding of workflows and the realities of clinical practice.
A case study on the transition to Epic Secure Chat at Baptist Jacksonville illustrates these principles in action. The project involved extensive collaboration across various departments to ensure that communication tools met the needs of clinicians. The successful rollout resulted in significant engagement metrics, with over a million uses of the secure chat platform in its first month. Both doctors advocate for a user-centered approach, encouraging informatics leaders to involve clinicians early in the process and to view resistance as an opportunity for improvement rather than a setback.
Show Notes
In this episode, Rhiannon Doherty, DHA, APRN, Director of Usability and Clinical Optimization at Baptist Health, shares how human-centered design, change management and frontline engagement helped drive adoption during a major EHR communication transition. Moderated by Stephanie Lahr, MD, Chief Medical Officer at uPerform, the conversation explores turning resistance into insight and putting users first.
This episode is sponsored by uPerform.
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