Re-Architecting Insurance for Speed, Data and Resilience | David McMillan, Jensten

What if you could double your underwriting capacity without doubling your headcount? The answer lies in transforming how people, processes, and technology work together. In this episode of Making Risk Flow, host Juan de Castro speaks with Kirsten Charlton, VP Operations and Transformation at Nationwide, where she leads operations and transformation in commercial underwriting for middle markets. Kirsten explains how to balance scope with speed, use the Model Office approach to test changes bef...

Insurance is becoming more complex, but the way the industry works doesn’t have to be. In this compilation episode of Making Risk Flow, Juan de Castro and Jake Harding bring together insights from Luke Bills of Liberty Mutual, Patrick Meehan of Dun & Bradstreet, Simon de la Hoyde and Mark Varley of AddressCloud, and Ann Haugh of AXIS Capital to explore how technology can remove friction across the insurance value chain. From eliminating repetitive data entry and rekeying to enabling subm...

What if the biggest opportunity for insurance AI isn't better automation, but better data? In this episode of Making Risk Flow, host Jake Harding sits down with Patrick Meehan, Senior Solution Director at Dun & Bradstreet UK – Insurance Services, to explore why trusted business data, entity resolution, and continuous monitoring are becoming critical to the future of commercial insurance. They discuss why insurers need to move beyond fragmented, policy-by-policy snapshots toward a shared v...

What if the future of insurance isn't about bigger consolidation, but smarter specialization? In this episode of Making Risk Flow, host Juan de Castro sits down with Igno van Waesberghe, Managing Partner at Aquiline, to explore why MGAs and specialized brokers are reshaping the industry, how AI is fundamentally changing personal lines distribution, and the key strategies that separate durable insurance businesses from the rest. Packed with candid insights on broker consolidation across the At...

What if you could eliminate the tedious data rekeying that eats up agents' days and instead focus on what truly matters: understanding risk and serving clients? In this episode of Making Risk Flow, host Juan de Castro sits down with Luke Bills, President of Independent Agent Distribution at Liberty Mutual, to explore how AI and automation can remove friction from insurance workflows. They discuss how technologies such as email-to-quote, API-driven processes, and SubmissionLess can eliminate r...